Your E-commerce Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Associate degree in Nursing

Last Active

October 27th, 2023 (181 days ago)

Member Since

June 8th, 2013

Profile Description

I'm a professional operations support manager with a solid reputation and background in the Virtual Assistance world. My freelancing clients are mainly eCommerce, adult-oriented sites, contents and products, SaaS, and Software Development companies that specialize in consumer (retail, e-commerce, dropshipping, FBM, tracking, inventory, bank, and payment disputes). 

With more than 10 years of experience in the VA industry, the following are my fields of expertise:  

1. Operations Management
2. Customer Retention + Success and Customer Experience Management 
3. Technical Support Operations and Management
4. Remote Staff Hiring, Onboarding + Training, Creating SOP's for new teaUpgrade to see actual infombers, Department Management, and Administration
5. Process Change Planning, Implementation, and Management
6. Case, Ticket and Bug Management, Forecasting and Analysis
7. Productivity and Cost Reduction Analysis

My experience in many other lines of business include:

1. E-commerce - reputation management, customer service, and satisfaction, Dropshipping, FBA, shipments tracking, inventory, vendor management, Bank, and payment disputes. 
2. Software Development - test case management, product release, and implementation management, UAT, and technical support.
3. Sales & Services- customer support, account management, hardware troubleshooting, warranty, and issue resolution.
4. Professional Development - resume polishing, interview coach, and English language trainer.
5. Administrative assistance to adult-oriented businesses. 

I have administrator-moderator experience in the following productivity tools: Zendesk, Gorgias, Freshdesk, Zoho, Shipstation, Salesforce, Shopify, eBay, Amazon, Commercehub, Walmart, Paypal, Stripe, Stamps, and Facebook.