Your highly skilled and versatile GirlFriday

Age:

40

Gender:

Female

Location:

LapuLapu City, Cebu

Tests Taken:

IQ
Score:  131

×

DISC

×

Dominance:	53
Influence:	18
Steadiness:	14
Compliance:	16

English
 C2(Advanced/Mastery)

Last Active:

January 27th, 2023 (yesterday)

Member Since:

May 31st, 2013

Who Am I: 
A pleasure to meet you and thank you for looking into my professional profile. You may call me Upgrade to see actual info and I am a versatile and highly skilled work from home professional with a specialization in E-commerce Support and Management, General/Executive Assistance and a C2 Advanced Level English Proficiency. I have over 12 years of experience working in the customer service field, 10 of which was spent working remotely from home. I am a Shopify and Dropshipping Admin/Management specialist focusing mainly on helping you grow your business and positively scale your business' customer service efficiency. 

My scope of experience as listed (but not limited to):

Shopify | Dropshipping|AliExpress|Oberlo|Dropified|Shopify Apps
*build a Shopify store from scratch 
*import products for dropshipping by connecting apps into the Shopify store *execute Facebook Ads Marketing
*add selling chUpgrade to see actual infoels into Shopify store 
*Full management of Shopify store from general admin to customer service scope

Zendesk|Freshdesk|Gorgias|GSuite(Gmail and GDocs) |Uservoice |Helpscout|Intercom | Airtable
*I have accumulated years and years of experience working within these platforms.  To highlight I have over 10 years of experience working on the Upgrade to see actual info platform and Upgrade to see actual info and Facebook Business
*I have experience working with Facebook Business, this includes creation and management of Facebook Business page, scheduling marketing posts releases, setting Facebook ads to a targeted audience and execution and monitoring of these ads' performance, handling customer service within the Facebook page and updating product posts and promotion. 

Paypal|Stripe
*I have years of work experience in payment processing using these platforms specifically - from billing inquiries to invoicing, manual charges, refunds, and disputes.

Salesforce CRM
*Add and update customer record | Process documents to attach to the customer's record, use the CRM as reference for all interaction and transactions done. 

MSOffice - Word, Excel, PowerPoint, Outlook
*prepare/create documents from letters to PDF docs, prepare a spreadsheet for Financial records and basic bookkeeping, create presentations and setup emails whether through pop3, IMAP or exchange server. 

Amazon Seller Central -
*updating products/listing, fulfillment, case handling/resolution

Magento 
*working on backend support such us uploading product photos, updating prices, hyperlinking, adding/updating product description, make sure everything in the store is working.

Other Skills:
-Recruitment
-Project & Team management
-Web QA & Testing }| Web Content Management
-Business Development
-Underwriting| Legal Assistant (parallegal)
-Quickbooks
-Construction Accounting
-Email & Calendar Management
The value I bring: 
As a professional, expertise and knowledge without a combination of integrity and good work ethics are just as good as empty.  These must go hand in hand - one should never be without the other - and this is what I bring in with me: the knowledge, the expertise, the experience, and indisputable high-standard work ethics. 

What I look for:
I am looking to work where I can grow with the company, something that I can see myself doing for a long time and I can bring in long-term value. I am looking for a working relationship with a client where their business and quality of life and my quality of life will all benefit.

**My rate varies depending on the job and I am always open to negotiate.  My work hours are flexible to meet your needs and would love to discuss should my professional profile fit what you're looking for.

TOP SKILLS

• Admin Assistant

• Data Entry

• Email Management

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Recruitment Assistant

• Research

• Travel Planning

• Speaking

• Writing

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Other Project Management

Office & Admin (Virtual Assistant)

EXPERIENCE

I have 8 years experience on Admin Assistant, 9 years experience in Data Entry, Email Management, Research and 6 years experience in Human Resource Management, Project Coordinating, Quality Assurance and Travel Planning.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Travel Planning

English

EXPERIENCE

While I may not be an English native speaker, I've had a very good training and have been using the language since I was a child. I find it easier to speak and express myself in the English language and I am very much more comfortable writing and speaking in English. I've been working with mostly American and Australian clients/companies for the past 9 years.

SKILL RATING

• Speaking

• Writing

Writing

EXPERIENCE

I have experience in Proofreading CV's for a resume service company

SKILL RATING

• Blogging

• Editing Proofreading

• Web Content Writing

Sales and Marketing

SKILL RATING

• Direct Mail Marketing

• Email Marketing

• Facebook Marketing

• Lead Generation

• SEO

• Social Media Marketing

• Telemarketing

Advertising

SKILL RATING

• Facebook Ads

Web Development

SKILL RATING

• Shopify

Webmaster

EXPERIENCE

I write and run my own blog via wordpress. I've worked fro a web hosting company where I maintain content quality - watch for error like grammar, spelling, etc - as well as testing the site in different devices to see how it looks like of if anything needs fixing.

SKILL RATING

• Content Management

• Ecommerce / Shopping Carts

• Wordpress

Graphics & Multimedia

SKILL RATING

• Video Editing

• Web page Design

Software Development / Programming

EXPERIENCE

I've done some testing and providing reviews for Android and iOS Apps.

SKILL RATING

• Software QA Testing

Finance & Management

SKILL RATING

• Accounting

• Bookkeeping

• Business Plans

• Financial Analysis

• Financial Management

• Inventory Management

• Payroll

• Quickbooks

Customer Service & Admin Support

EXPERIENCE

I have been doing customer service and admin support jobs since 2007. My area of concentration is specifically on these fields - from BPO's to freelancing, most of my career and years of work experience has been dedicated in Customer and Admin Support.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support

Professional Services

SKILL RATING

• Legal Services

• Medical Services

• Real Estate Services

Project Management

SKILL RATING

• Marketing Project Management

• Other Project Management

• Software Development Project Management