Current Employment Status:
Hired Part Time on May 24, 2022
Hired Part Time on Oct 30, 2021

f09d880 bd2e4809401 c9d90

Your highly skilled and versatile GirlFriday

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EXPECTED SALARY
Php 75,000.00/month
( $1,402 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.10 USD/hr )
EXPERIENCE OVERVIEW
CSR - 15 years VA - 13 years Shopify - 6 years Zendesk 11 years 
BASIC INFORMATION
Age:
40
Gender:
Female
Location:
LapuLapu City, Cebu
Tests Taken:
IQ
Score:  131

DISC
Dominance:53
Influence:18
Steadiness:14
Compliance:16

English
 C2(Advanced/Mastery)
Last Active:
January 27th, 2023 (yesterday)
Member Since:
May 31st, 2013
SKILL SUMMARY

Who Am I: 
A pleasure to meet you and thank you for looking into my professional profile. You may call me Upgrade to see actual info and I am a versatile and highly skilled work from home professional with a specialization in E-commerce Support and Management, General/Executive Assistance and a C2 Advanced Level English Proficiency. I have over 12 years of experience working in the customer service field, 10 of which was spent working remotely from home. I am a Shopify and Dropshipping Admin/Management specialist focusing mainly on helping you grow your business and positively scale your business' customer service efficiency. 

My scope of experience as listed (but not limited to):

Shopify | Dropshipping|AliExpress|Oberlo|Dropified|Shopify Apps
*build a Shopify store from scratch 
*import products for dropshipping by connecting apps into the Shopify store *execute Facebook Ads Marketing
*add selling chUpgrade to see actual infoels into Shopify store 
*Full management of Shopify store from general admin to customer service scope

Zendesk|Freshdesk|Gorgias|GSuite(Gmail and GDocs) |Uservoice |Helpscout|Intercom | Airtable
*I have accumulated years and years of experience working within these platforms.  To highlight I have over 10 years of experience working on the Upgrade to see actual info platform and Upgrade to see actual info and Facebook Business
*I have experience working with Facebook Business, this includes creation and management of Facebook Business page, scheduling marketing posts releases, setting Facebook ads to a targeted audience and execution and monitoring of these ads' performance, handling customer service within the Facebook page and updating product posts and promotion. 

Paypal|Stripe
*I have years of work experience in payment processing using these platforms specifically - from billing inquiries to invoicing, manual charges, refunds, and disputes.

Salesforce CRM
*Add and update customer record | Process documents to attach to the customer's record, use the CRM as reference for all interaction and transactions done. 

MSOffice - Word, Excel, PowerPoint, Outlook
*prepare/create documents from letters to PDF docs, prepare a spreadsheet for Financial records and basic bookkeeping, create presentations and setup emails whether through pop3, IMAP or exchange server. 

Amazon Seller Central -
*updating products/listing, fulfillment, case handling/resolution

Magento 
*working on backend support such us uploading product photos, updating prices, hyperlinking, adding/updating product description, make sure everything in the store is working.

Other Skills:
-Recruitment
-Project & Team management
-Web QA & Testing }| Web Content Management
-Business Development
-Underwriting| Legal Assistant (parallegal)
-Quickbooks
-Construction Accounting
-Email & Calendar Management
The value I bring: 
As a professional, expertise and knowledge without a combination of integrity and good work ethics are just as good as empty.  These must go hand in hand - one should never be without the other - and this is what I bring in with me: the knowledge, the expertise, the experience, and indisputable high-standard work ethics. 

What I look for:
I am looking to work where I can grow with the company, something that I can see myself doing for a long time and I can bring in long-term value. I am looking for a working relationship with a client where their business and quality of life and my quality of life will all benefit.

**My rate varies depending on the job and I am always open to negotiate.  My work hours are flexible to meet your needs and would love to discuss should my professional profile fit what you're looking for.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Recruitment Assistant
  • Research
  • Travel Planning
  • Speaking
  • Writing
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 8 years experience on Admin Assistant, 9 years experience in Data Entry, Email Management, Research and 6 years experience in Human Resource Management, Project Coordinating, Quality Assurance and Travel Planning.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
EXPERIENCE

While I may not be an English native speaker, I've had a very good training and have been using the language since I was a child. I find it easier to speak and express myself in the English language and I am very much more comfortable writing and speaking in English. I've been working with mostly American and Australian clients/companies for the past 9 years.

SKILL RATING
  • Speaking
  • Writing

Writing
EXPERIENCE

I have experience in Proofreading CV's for a resume service company

SKILL RATING
  • Blogging
  • Editing Proofreading
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Lead Generation
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
SKILL RATING
  • Shopify

Webmaster
EXPERIENCE

I write and run my own blog via wordpress. I've worked fro a web hosting company where I maintain content quality - watch for error like grammar, spelling, etc - as well as testing the site in different devices to see how it looks like of if anything needs fixing.

SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Video Editing
  • Web page Design

Software Development / Programming
EXPERIENCE

I've done some testing and providing reviews for Android and iOS Apps.

SKILL RATING
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Management
  • Inventory Management
  • Payroll
  • Quickbooks

Customer Service & Admin Support
EXPERIENCE

I have been doing customer service and admin support jobs since 2007. My area of concentration is specifically on these fields - from BPO's to freelancing, most of my career and years of work experience has been dedicated in Customer and Admin Support.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management

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