A+ Admin Assistant |Shopify Management|Customer Service PRO

I started my customer support experience with Jayride.com, which is now the largest airport transfer comparison website where you can book anywhere around the world. During my 5 year stint in the company, I played a pivotal role in ensuring seamless customer service and support for individual who require specific requirements in booking for airport transfers through the platform. My responsibilites revolved around promptly addressing customer inquiries via email and guiding them towards the most suitable transport solution. For the first 2 years, my key responsibilities are as follows: Email Management: I efficiently managed incoming customer inquiries via email, utilizing a repository of tried and tested email templates tailored to address common customer concerns and queries. Customer Engagement - Each customer interaction was personalized to meet their unique needs and concerns, fostering confidence in their decision-making process. I ensured that customers received prompt and comprehensive responses to their inquiries, typically requiring 5 to 15 minutes per interaction. Solution-Oriented Approach - My primary goal was to guide customers towards making informed decisions regarding their transport requirements. By understanding their specific needs and preferences, I provided tailored solutions and recommendations, maximizing their confidence in the booking process. Collaboration with Customer Experience Manager - Under the guidance of our Customer Experience Manager, I worked closely to uphold service standards and address any customer inquiries beyond the scope of existing templates. Regular communication with the manager facilitated a proactive approach to customer support, ensuring that evolving customer needs were promptly addressed.

In my role as a Customer Relations Specialist at FREY.COM, operating on the Shopify platform, I undertook a multifaceted approach to ensure seamless order management, exceptional customer service, and sustained customer satisfaction. My tenure involved managing various aspects of customer interactions, order processing, refunds, and subscription services, all within the Shopify ecosystem. As a cornerstone of my role, I prioritized delivering outstanding customer support to uphold FREY.COM's reputation for excellence. I promptly addressed customer inquiries, concerns, and issues related to the Shopify store, leveraging my deep understanding of the platform's features and capabilities. Other than the customer support, I also played a role in managing customer orders, from processing and tracking to ensuring timely delivery. Using Shopify's intuitive order management tools, I maintained accurate records, monitored order statuses, and coordinated with the warehouse team to fulfill orders efficiently. Managing refunds and subscriptions was also an integral part of my responsibilities. I meticulously processed refund requests, adhering to company policies and ensuring a seamless experience for customers. Additionally, I oversaw subscription services, managing cancellations, renewals, and modifications as per customer preferences.

During my tenure at Krossover Intelligence Inc., a leading provider of online game film tools for coaches and athletes, I gained invaluable experience in data entry and game film analysis. Krossover's innovative platform offers comprehensive video storage, film exchange, and self-editing functionalities across a wide range of sports, including basketball, football, lacrosse, soccer, volleyball, hockey, and others. My primary responsibility involved breaking down and analyzing game films, with a particular focus on basketball and lacrosse. Using statistical analysis software, I meticulously reviewed and dissected game footage to extract key insights and data points relevant to coaches and athletes. As a pivotal member of the team, I played a crucial role in ensuring the accuracy and integrity of the game film data. I evaluated hundreds of game film submissions received from indexers, meticulously scrutinizing each frame and applying appropriate fixes to rectify any discrepancies or errors identified.