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Certified AWS SysOps Administrator, Virtual Assistant, CSR/TSR, Lead Generation

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 60,000.00/month
( $1,172 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
20 hrs/wk
( $13.55 USD/hr )
EXPERIENCE OVERVIEW
8 yrs and 4 months - CSR / TSR / Chat&Email Support / Lead Generation / Data Entry   5yrs and 7 months - AWS Cloud Engineer
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Cebu City, Cebu
Tests Taken:
IQ
Score:  118

DISC
Dominance:15
Influence:9
Steadiness:41
Compliance:35

English
 C2(Advanced/Mastery)
Last Active:
2022-03-11
Member Since:
2013-05-22
SKILL SUMMARY

AWS Certified SysOps Administrator – Associate
Credential ID: 88M32MB22F411V5B
Date Earned: Dec 06, 2017
Valid Through: Dec 07, 2020

AWS Certified Developer - Associate
Credential ID: GLFM57R1LFV11DWM
Date Earned: Jul 27, 2018
Valid Through: Jul 28, 2021

I got basic understanding of IT standard and principles. A solid understanding of cloud computing having the creative and technical mind in implementing cloud infrastructure and technology.

In-depth knowledge and understanding of core AWS services, uses, and basic architecture best practices. Proficient in designing, developing, and deploying cloud-based solutions using AWS

Experience with developing and maintaining applications written for Amazon Simple Storage Service, Amazon DynamoDB, Amazon Simple Queue Service, Amazon
Simple Notification Service, Amazon Simple Workflow Service, AWS Elastic
Beanstalk, and AWS CloudFormation.

Ability to solve problems quickly and automate processes.

I was also a part of the BPO Industry for more than 5 years. My support was to provide good Customer Service and Technical Support through phone, chat or email. I handled billing inquiries, payments and sometimes sales and an expert in providing real-time resolutions to technical concerns of customers. 

I also handled product queries on e-commerce shops through chat and email. I performed outbound call duties necessary for complete customer satisfaction. I also did lead generation, setting up landing pages -- Google Adwords using Unbounce.

I am looking for a challenging opportunity to be able to develop my skills particularly in the fields of Information Technology, Customer Service, Utilizing Education, Extensive Research and Communication Skills enabling me to synchronize with the company’s goals and objectives further realizing the company’s continued success.

I can adapt to changes in schedules and I am a fast-learner. I focus on getting the job done on time and can figure out by myself whenever possible. 

I want a part-time job, though long term is also appreciated.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Speaking
  • Tutoring Teaching
  • Lead Generation
  • Google AdWords
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

• Answer email and comment inquiries • Chat Support • Phone Support • Handling facebook, instagram page and twitter accounts • Transcribing • Powerpoint presentation • encoding

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have been in a call center industry for more than 5 years. I have worked for US accounts dealing with billing disputes requires me to be able to adjust based on the customer's level of understanding as well as in providing instructions during troubleshooting. I can say that I have learned to communicate with them confidently.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Creative Writing
  • Editing Proofreading
  • Technical Writing

Marketing & Sales
EXPERIENCE

Doing upsells during my BPO days.

SKILL RATING
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads
  • Google AdWords

Web Development
SKILL RATING
  • Javascript
  • PHP
  • Wordpress Development

Webmaster
SKILL RATING
  • Html
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Recording Audio
  • Video Editing
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

Having been able to work in the BPO Industry for years taught me how to provide good Customer Service with high CSAT ratings. I am confident that I can handle Customer/Technical Support, Internet Applications, Basic Networking, well.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

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