A seasoned professional in the BPO industry (16 years experience) who passed IELTS and a college graduate - reliable, trustworthy and speaks the language well.
Campaigns varied over the years and had been successful in each respectively and that included: Telecoms, Cable TV provider, DuPont, Credit Card Company, Web Design Company, Reputation Building Company, Final Expense Life Insurance, Real Estate and Full Service Marketing firm. The latter part of my career allowed me to handle my customers in a free-flowing conversation as we are not required to deliver any spiels but I am open to it if necessary.
Office-based experiences: 6 years and 10 months
CSA with SALES goal - US Telcos
- (promoted thrice): handled escalated and non-escalated calls - Tier 2
•Trained and coached colleagues as part of the program in handling a full-time Team lead position
• handled task in resolution rate / executive summary reports
• handled up-training classes
• Promoted to an Officer level position
• Data Entry-Analysis-Marketing
- Cable TV
- Leading US credit card company
Account Manager: (DuPont) 1 year and 10 months
- Cold Calling /Consultative Selling / Lead Generation / Demo Goals
• Job includes database management –pinpointing different prospects and researching clients in which long-standing business relationships can be established.
•Consultative selling (outbound and inbound) – marketing and selling products (formats includes traditional media and online training materials not limited to intranet and internet) in different industries
Home-based Experience: 4 years All Sales:
Cold Calling / Appointment Setting and Lead Generation
- Final Expense Life Insurance
- Real Estate Industry
- Website Design Company
- Reputation Building Company
- Full-Service Marketing Firm (Selling Adwords / SEO services)
In the last job I was promoted twice in just 3 months, Team leader and eventually as Sales Manager handling the whole team with other admin tasks involved.
My maturity, practical experience and eagerness to handle jobs give me zest in doing my job better.
- COMPUTER SKILLS
• Microsoft Windows XP, Microsoft Office XP (Word, Excel).
• Typing skills: at least 60 WPM
• Computer and Internet Proficiency
Reasons why you should hire me:
I always work with integrity as that should always be one of the many foundations in any business. Opportunity knocks only once so when you're faced with it, embrace and excel in it. I'm very hardworking that I see to it that I deliver results in a very timely manner while providing satisfactory
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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