IT Helpdesk/Service Desk

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelor's Degree in Information Technology

Last Active

March 30th, 2023 (393 days ago)

Member Since

June 28th, 2020

Profile Description

Technical Troubleshooting: Ability to diagnose and resolve technical issues related to software, hardware, and networking.
Customer Service: Ability to communicate effectively with users and provide excellent customer service, including active listening, empathy, and problem-solving.
Ticket Management: Experience with ticketing systems to manage and prioritize user issues and ensure timely resolution.
Documentation: Ability to maintain accurate records of user issues and resolutions for future reference.
Knowledge Management: Experience creating and maintaining knowledge bases and FAQs to help users solve common problems.
Technical Skills: Strong knowledge of computer systems, software applications, and hardware devices to effectively troubleshoot technical issues.
Teamwork: Ability to collaborate with other IT professionals to diagnose and resolve complex technical issues.
Adaptability: Ability to work in a fast-paced environment and adapt to new technologies and processes.
Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance.
Attention to Detail: Ability to pay close attention to detail when diagnosing and resolving technical issues to ensure accuracy and completeness.