Executive Assistant|Communication Management|Scheduling & Co

As a Virtual Recruiter, I managed the full-cycle recruitment process for caregivers, Certified Nursing Assistants (CNAs), Home Health Aides (HHAs), Personal Care Aides (PCAs), and other healthcare professionals. My responsibilities included sourcing candidates through job boards such as Indeed and CareerPlug, screening resumes, conducting phone and video interviews, verifying qualifications and work eligibility, coordinating background checks and reference checks, and scheduling interviews with hiring managers. I maintained regular communication with candidates throughout the hiring process, ensured compliance with U.S. employment standards and company policies, and updated applicant information in the Applicant Tracking System (ATS). I also collaborated closely with branch managers to meet staffing needs, improve time-to-fill metrics, and provide a positive candidate experience while supporting high-quality in-home care services.

**Executive Assistant** Highly skilled professional with diverse experience supporting executives in property management, sales operations, and telecommunications. Proven expertise in optimizing processes, coordinating schedules, and ensuring seamless communication. **Communication Management:** Served as the primary point of contact, handling correspondence with tenants, clients, and stakeholders via email, phone, and messaging platforms. **Scheduling & Coordination:** Managed complex calendars and appointment logistics, ensuring smooth operations across multiple time zones. **Task Organization:** Streamlined maintenance requests, tenant screenings, and lead prioritization, maintaining efficiency and accuracy. **Technical Support:** Diagnosed and resolved service-related issues, providing detailed solutions to enhance operational productivity. **Follow-Up & Documentation:** Ensured post-task follow-ups, documented progress, and prepared reports to support informed decision-making.

Technical Support Experience Experienced technical support professional with expertise in diagnosing and resolving service-related issues in telecommunications, ensuring customer satisfaction and seamless operations. - Issue Diagnosis: Identified and troubleshot connectivity problems, device setup challenges, signal issues, and service interruptions. - Solution Implementation: Delivered clear, step-by-step instructions to resolve technical issues and optimize device performance. - Customer Communication: Engaged effectively with customers to gather information, address concerns, and provide tailored solutions. - Service Quality: Ensured comprehensive issue resolution and customer satisfaction through diligent follow-ups.

Sales Experience Results-driven professional with a solid background in appointment setting and client relationship management. Successfully optimized sales operations to enhance efficiency and deliver exceptional customer service. - Scheduling & Coordination: Managed appointments and calendars across multiple time zones, ensuring seamless interactions and preventing conflicts. - Client Communication: Engaged with clients through phone, email, and messaging platforms to confirm, reschedule, or cancel appointments while addressing their inquiries with clarity. - Lead Management: Prioritized and organized incoming leads, updated CRM systems, and maintained detailed client records. - Follow-Up & Support: Sent timely reminders and follow-ups to secure appointment attendance, improve client satisfaction, and drive sales outcomes.