ENCODER

I have experience in healthcare administrative support through my work with OClinicals, where I supported gastroenterology practices including GI Health and South West GI in Pennsylvania. My responsibilities included insurance eligibility verification, appointment scheduling, patient coordination, and managing medical records using EMR systems such as Medent. I regularly communicated with patients, providers, and insurance companies to ensure accurate information and smooth clinic operations. This experience strengthened my attention to detail, organizational skills, and ability to manage multiple tasks in a fast-paced healthcare environment. I am confident that my healthcare administration experience and commitment to quality patient support would make me a valuable Medical Virtual Assistant.

I have strong English communication skills developed through nearly four years of experience in the BPO industry and as a Healthcare Virtual Assistant. Throughout my career, I have handled inbound and outbound calls, patient scheduling, insurance verification, and customer support for clients in the United States. I am comfortable speaking with patients, healthcare providers, and customers in a professional and clear manner. My experience has helped me develop excellent listening, comprehension, and problem-solving skills, allowing me to communicate effectively and build positive relationships with clients. I am confident in both verbal and written English and can adapt my communication style to different situations and audiences.