Overview
Looking for full-time work (8 hours/day)
at $14.00/hour ($2,464.00/month)
College Graduate
Last Active
February 28th, 2025 (4 days ago)
Member Since
May 8th, 2013
Profile Description
Summary:
BSIT graduate with 10 years of experience in the BPO industry, specializing in technical support, billing, and sales customer service for a major U.S. telecommunications account. Skilled in delivering exceptional customer experiences and resolving complex technical issues. Extensive experience with e-commerce platforms, particularly Shopify, Gorgias, and Zendesk.Skills & Expertise:Technical SupportBilling & Sales Customer ServiceE-commerce ManagementShopify, Gorgias, ZendeskProblem-Solving & CommunicationWork Experience:Technical Support Specialist – 6 yearsBilling & Sales Customer Service Representative – 3 yearsVirtual Assistant Experience:E-Commerce Logistics: SHIPBOB, GRASSHOPPERE-Commerce Admin Tasks:Updating product details on ShopifyGenerating discount codesProcessing replacementsE-Commerce Customer Service: Gorgias, ZendeskEducation:
Bachelor of Science in Information Technology (BSIT) – [University Name]Personal Attributes:Detail-OrientedExcellent Communication SkillsStrong Problem-Solving AbilitiesDedicated to Providing Exceptional Customer ServiceAvailability:
Open to full-time remote work.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Technical Support for Multiple US TELCO accounts
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
Team Leader experience for both technical support account and customer service account
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- DAVAO CITY, DAVAO DEL SUR
- Tests Taken
- IQ
- Score: 134
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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