Need an Awesome Customer Service Support leaving your customers with superb customer experience? You're looking at the right person! Below are the services that I can do to help you with your business:
Skill Summary:
Customer Service Assistance
Assist customers with their concerns such as:
- Product/Service Information Inquiry and other questions
- Handles different types of complaint such as needing a replacement, refund, credit, etc.
- Track orders, bill/credit clarifications, and basic technical troubleshooting
- Proactively follows-up with customers
- Upselling/Keeping order/Saving the customer
- Persuade, clarify to customers to keep the order and entertain questions to help them keep the order.
- Go above and beyond for customers to keep their order/membership.
- Upsell members to upgrade or offer more products to increase company revenue.
Channels Covered
- SMS
- Phone
-?
- Chat
- Social Media
Data Encoder
- Excellent in encoding data
English Language Proficiency
- Excellent both in Written and Oral Communication
General Administration Task
- Can schedule a meeting/appointment for you.
- Manage your e-mail.
Knowledgeable Applications / Platforms
- Zendesk
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- Slack
- MS Teams
- Gladly
- Recurly
- Gorgias
- Shopify
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.