Have you ever wanted to focus on your business growth and goals but are overwhelmed with ad-hoc tasks or building your presence online?
This is where I come into the picture so you can focus on the things that truly matter - Your business growth and goals.
I'm
My goal is to provide excellent service to my clients, who are:
1) running a business but are falling behind on their business growth because of doing mundane administrative tasks that take so much of their precious time.
2) struggling to launch a new product or service because of having to answer
2) very busy and want to have more fun or time with their family.
Why choose me?
- I have 12+ years of experience in customer service, so you can rest assured that I provide best-in-class service to my clients.
- I am fluent in English, meaning you won't have to worry about language barriers.
- I have years of experience handling administrative tasks.
- I am a fast learner and a goal-getter, which means I can easily learn new systems and processes.
- I communicate effectively and pro-actively, so I will be in touch with you regularly to provide updates on tasks.
What can I do for you?
Customer Service
Social Media Management/Marketing
Data Entry and Management
Lead Generation
Basic Graphic Design and Video Editin
Event creation and support?Course setup and management
Project Management
Landing Page development
Online Research
40 WPM with accuracy
Applications, tools, and websites I use:
G-Suite
Microsoft (Excel, Word, Powerpoint)
(Management System) Asana, Trello, Click Up
(CRMs) Hubspot, VoIP/Softphone - Avaya, Valdi, Capsule, Slack
(Graphic designing tool) Canva, Microsoft video editor
(E-commerce website) Samcart
(Event creation) Eventbrite,
(Scheduling tool) Later, Creator Studios,
(Landing page) Eztree, Linktree, Aweber
(Social media sites )
Others: Alignable, HARO
*****Client Review*****
"I love working with
If you think we are a great fit, send me a message, and let’s get it started!
Looking forward to hearing from you.
Want assistance ASAP?
BOOK A CALL HERE:
I am an experienced virtual assistant whose passion is to help busy business owners with admin support so they can focus their time on the most important part of building their business—taking care of their clients and themselves or their families.
Prior to freelancing, I worked in a call center for 12+ years, 2 years as a customer service expert; and 8+ years in a management role handling a community of experts. The scope covered is:
- handling escalations
- listening to calls to identify trends, wins, and coaching opportunities to provide best-in-class customers and measuring it through Net Promoter Score.
- coaching and development
- upskill training? payroll
- ensuring that client KPIs are met
As a freelancer, I have worked with clients professionally from a variety of businesses since 2020.
What can I do for you?
Customer Service
Social Media
Data Entry and Management
Lead Generation
Email marketing
Event creation and support
Course setup and management
Project Management
Landing Page development
Online Research
If you think we are a great fit,BOOK A CALL NOW.
Worked with a celebrity hairstylist. Helped her *Manage her Social Media accounts *Content creation and Posting (IG, FB, LinkedIn, Tiktok, Pinterest) *Increase followers through engagement (IG, FB, LinkedIn) *Facebook group management *Email marketing *Event creation *Course set-up *Webinar support *Customer care
Almost 13 years in Customer Service and Sales
*Agent for 1 year and a top performer
*Quality Analyst for 1 year, the primary role is call analysis, data mining, and reporting
*Quality Lead for 3 years, handling a group of Quality Analysts, and making sure they delivered the goal set by the client. Collaborate with Operations on action planning based on insights gathered by the Quality Team.
*Supervisor for 2 years, managed 10 agents. My primary roles were to listen to calls, coach, make sure KPIs were met, and take escalations.
*Quality Manager for 1 year. Managed QA leads and analysts. My primary roles are staffing, reporting, and client interfacing. Worked with Operations and clients on identifying trends and action planning for performance improvement.
*Operations Manager for 4 years. Managed 4 Coaches, each with 10 Experts. Make sure that all experts are up to date with product/skills training and updates. I am also tasked with managing staffing and coverage. Ensures that all experts get coaching and development. Develop coaches through feedback and skill sessions based on observation from huddles and coaching. Collaborates with Human Resources, Quality and Support staff for feedback and process improvement. Worked with Directors and VPs on performance and reviews with clients. Lastly, worked with payroll on pay issues and concerns.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.
If you’re also experiencing a high turnover, try looking inwards. Ask your team if there’s something that needs to change.
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