d1 d084c8df09

Social Media Marketing / Executive Assistant

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $974 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $7.51 USD/hr )
EXPERIENCE OVERVIEW
12+ years of experience in Quality and Operations in Customer Service with Sales. 2 years as an Executive Assistant and Social Media Manager/Marketer.
BASIC INFORMATION
Age:
44
Gender:
Female
Location:
IMUS CITY, CAVITE
Tests Taken:
IQ
Score:  125

DISC
Dominance:45%
Influence:5%
Steadiness:7%
Compliance:43%

English
 C2(Advanced/Mastery)
Last Active:
2022-05-11
Member Since:
2020-06-25
SKILL SUMMARY

Have you ever wanted to focus on your business growth and goals but are overwhelmed with ad-hoc tasks or building your presence online? 

This is where I come into the picture so you can focus on the things that truly matter - Your business growth and goals.

I'm Ruygu, I have 2 years of experience working as a Virtual Assistant and Social Media Manager/Marketer.

My goal is to provide excellent service to my clients, who are:
1) running a business but are falling behind on their business growth because of doing mundane administrative tasks that take so much of their precious time.
2) struggling to launch a new product or service because of having to answer emails all-day.
2) very busy and want to have more fun or time with their family.

Why choose me?
- I have 12+ years of experience in customer service, so you can rest assured that I provide best-in-class service to my clients.
- I am fluent in English, meaning you won't have to worry about language barriers. 
- I have years of experience handling administrative tasks. 
- I am a fast learner and a goal-getter, which means I can easily learn new systems and processes. 
- I communicate effectively and pro-actively, so I will be in touch with you regularly to provide updates on tasks.

What can I do for you?
Customer Service
Social Media Management/Marketing
Data Entry and Management
Lead Generation
Basic Graphic Design and Video EditingEmail marketing
Event creation and support?Course setup and management
Project Management
Landing Page development
Online Research
40 WPM with accuracy

Applications, tools, and websites I use:
G-Suite
Microsoft (Excel, Word, Powerpoint)
(Management System) Asana, Trello, Click Up
(Emailing System) Outlook, Office 365, Gmail, Aweber
(CRMs) Hubspot, VoIP/Softphone - Avaya, Valdi, Capsule, Slack
(Graphic designing tool) Canva, Microsoft video editor
(E-commerce website) Samcart
(Event creation) Eventbrite, Facebook and PpllneBm
(Scheduling tool) Later, Creator Studios, Facebook Business Suite
(Landing page) Eztree, Linktree, Aweber
(Social media sites ) Facebook, Instagram, Pinterest, Linkedin, Twitter. Tik-tok
Others: Alignable, HARO

                             *****Client Review*****
"I love working with Pwjwq! She's responsible for my company's social media and lead generation activities. She not only gets tasks done quickly but she's reliable with ongoing projects. She asks questions and provides samples before spending too much time on new projects. She comes up with new ideas and ways to improve rbehrxa. Dn's such a relief to be able to hand off multiple tasks to her and know they will get done well. If you get the opportunity to work with Ykomx, I would highly recommend you do so. Her work has changed my life."~Amanda Bedell, MBAAmanda Bedell, MBA  Investor | Business Growth Strategist

If you think we are a great fit, send me a message, and let’s get it started!
Looking forward to hearing from you.

Want assistance ASAP? 
BOOK A CALL HERE: twr.vp/digitallyyoursbyjyjte

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Speaking
  • Tutoring Teaching
  • Writing
  • Instagram Marketing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I am an experienced virtual assistant whose passion is to help busy business owners with admin support so they can focus their time on the most important part of building their business—taking care of their clients and themselves or their families.

Prior to freelancing, I worked in a call center for 12+ years, 2 years as a customer service expert; and 8+ years in a management role handling a community of experts. The scope covered is: 
- handling escalations
- listening to calls to identify trends, wins, and coaching opportunities to provide best-in-class customers and measuring it through Net Promoter Score. 
- coaching and development
- upskill training? payroll
- ensuring that client KPIs are met
As a freelancer, I have worked with clients professionally from a variety of businesses since 2020.

What can I do for you?
Customer Service
Social Media
Data Entry and Management
Lead Generation
Email marketing
Event creation and support
Course setup and management
Project Management
Landing Page development
Online Research

If you think we are a great fit,BOOK A CALL NOW. 

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Editing Proofreading

Marketing & Sales
EXPERIENCE

Worked with a celebrity hairstylist. Helped her *Manage her Social Media accounts *Content creation and Posting (IG, FB, LinkedIn, Tiktok, Pinterest) *Increase followers through engagement (IG, FB, LinkedIn) *Facebook group management *Email marketing *Event creation *Course set-up *Webinar support *Customer care

SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • SEO

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Video Editing

Finance & Management
SKILL RATING
  • Payroll

Customer Service & Admin Support
EXPERIENCE

Almost 13 years in Customer Service and Sales 
*Agent for 1 year and a top performer 
*Quality Analyst for 1 year, the primary role is call analysis, data mining, and reporting 
*Quality Lead for 3 years, handling a group of Quality Analysts, and making sure they delivered the goal set by the client. Collaborate with Operations on action planning based on insights gathered by the Quality Team. *Supervisor for 2 years, managed 10 agents. My primary roles were to listen to calls, coach, make sure KPIs were met, and take escalations. 
*Quality Manager for 1 year. Managed QA leads and analysts. My primary roles are staffing, reporting, and client interfacing. Worked with Operations and clients on identifying trends and action planning for performance improvement. 
*Operations Manager for 4 years. Managed 4 Coaches, each with 10 Experts. Make sure that all experts are up to date with product/skills training and updates. I am also tasked with managing staffing and coverage. Ensures that all experts get coaching and development. Develop coaches through feedback and skill sessions based on observation from huddles and coaching. Collaborates with Human Resources, Quality and Support staff for feedback and process improvement. Worked with Directors and VPs on performance and reviews with clients. Lastly, worked with payroll on pay issues and concerns.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Professional Services
SKILL RATING
  • Legal Services
  • Medical Services

Project Management
SKILL RATING
  • Other Project Management

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