Experienced CSR||Loan Mortgage Assistant

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Bachelors degree

Last Active

April 14th, 2024 (13 days ago)

Member Since

June 24th, 2020

Profile Description

An aspiring virtual assistant with proven exceptional skills and provide administrative task and support to management with problem-solving skills, effective team work and communication

Work Experiences: 
ACCOUNTING /MORTGAGE LOAN ASSISTANT 
Home Development Mutual Fund (HDMF) 

Consolidate, review and evaluate vital documents in preparation for endorsement to foreclosure unit. 
Assist customer inquiries relating to remedial application status to ensure quality customer service. 
Provide administrative support in the collection. 
Assessed client financial status to develop startegic financial planning solutions.
Ensure that all inquiries via email are attended and important matters, reports are being dealt with.


CUSTOMER SERVICE REPRESENTATIVE (CSR) ||
ASSISTANT TEAM LEAD 
Wipro BPO Ltd || October 12, 2015 - July 28, 2019

Attends Phone calls - specializing in booking an airline ticket, handles Complaints. 
Giving options for their flight schedules especially during Irregular operations. 
Assisted foreign clients in booking flights and rescheduling existing flights.
Exceeded quantitative metrics on customer satisfaction, retention and inquiry volume.
Conduct performance reviews to higher leads regarding the performance of the class and individuals.

Skills & Competencies:<8efe80624d780eba0c6493ec45140364>Email Management 
Analytical Skills 
Adherence to deadlines 
Initiative and Accountability 
Call Handling Skills
Customer Service Skills 
Loan Processor 
Calendar Management 
Computer Savy 
Light Video Editing 
Basic Accounting Skills