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Thank you for visiting my profile. Here's a quick overview of my skills and strengths:
I am well organized, efficient and results-oriented. I have over 15 years of experience as an Operations and People Manager. I worked mostly in call centers in the Philippines with a client list that includes Rakuten (formerly
I oversee the following areas of the business:
- Day-to-day operations
- Budget and Invoicing
- Workforce Management
- Recruitment
- Employee Engagement
- Training and Development
We can discuss the specific items I've implemented in those areas in a quick chat.
Recently, I quit my full-time job at a start-up company to pursue freelancing. My genuine interest is in managing remote teams and helping your business flourish. I am also not afraid to roll up my sleeves and do the work. Here on Upwork, I've accepted a Virtual Assistant gig, which I also thoroughly
I have studied English since I was a kid. I am proficient in both oral and written English. I speak English when dealing with clients.
Marketing is not my strongest suit. However, I have had limited experience in marketing small, local products.
I manage several blogs. I have a fair amount of knowledge when it comes to HTML. However, I am not a programmer. My skills are limited in this area.
I have no experience in these other than Photoshop and some web page design.
I used to manage accounts in a large BPO company. Part of my job is to look after the account's financials. I've done financial forecasting, planning, and analysis with the help of a Business Controller. I know the basics of financial management, what affects margins and PAT.
Having worked in the BPO industry, I am able to do all of these tasks.
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