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Rockster VA, Writer and All-around Support

80 ID PROOF
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EXPECTED SALARY
Php 50,000.00/month
( $933 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.39 USD/hr )
EXPERIENCE OVERVIEW
15 years working experience
BASIC INFORMATION
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Age:
39
Gender:
Male
Location:
Makati, Metro Manila
Tests Taken:
IQ
Score:  93

DISC
Dominance:0
Influence:0
Steadiness:0
Compliance:0

English
 C2(Advanced/Mastery)
Last Active:
January 30th, 2023 (2 days ago)
Member Since:
April 28th, 2013
SKILL SUMMARY

Thank you for visiting my profile. Here's a quick overview of my skills and strengths:
I am well organized, efficient and results-oriented. I have over 15 years of experience as an Operations and People Manager. I worked mostly in call centers in the Philippines with a client list that includes Rakuten (formerly Upgrade to see actual info in the U.S.), PayPal, Microsoft, H&R Block etc. My work mostly dealt with Customer Service, Client Relationship Management, Content Management and Review, Digital Marketing and Sales.
I oversee the following areas of the business:
- Day-to-day operations
- Budget and Invoicing
- Workforce Management
- Recruitment
- Employee Engagement
- Training and Development
We can discuss the specific items I've implemented in those areas in a quick chat.
Recently, I quit my full-time job at a start-up company to pursue freelancing. My genuine interest is in managing remote teams and helping your business flourish. I am also not afraid to roll up my sleeves and do the work. Here on Upwork, I've accepted a Virtual Assistant gig, which I also thoroughly Upgrade to see actual infond me a message today and let me know: How can I help you?

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Research
  • Speaking
  • Writing
  • Blogging
  • Ghost Writing
  • Web Content Writing
  • Community Forum Moderation
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have studied English since I was a kid. I am proficient in both oral and written English. I speak English when dealing with clients.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

Marketing is not my strongest suit. However, I have had limited experience in marketing small, local products.

SKILL RATING
  • Email Marketing
  • SEO
  • Telemarketing

Advertising
SKILL RATING
  • Google AdWords

Webmaster
EXPERIENCE

I manage several blogs. I have a fair amount of knowledge when it comes to HTML. However, I am not a programmer. My skills are limited in this area.

SKILL RATING
  • Google analytics
  • Html
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I have no experience in these other than Photoshop and some web page design.

SKILL RATING
  • Recording Audio
  • Video Editing
  • Web page Design

Finance & Management
EXPERIENCE

I used to manage accounts in a large BPO company. Part of my job is to look after the account's financials. I've done financial forecasting, planning, and analysis with the help of a Business Controller. I know the basics of financial management, what affects margins and PAT.

SKILL RATING
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

Having worked in the BPO industry, I am able to do all of these tasks.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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