Transactions Coordinator|Customer Service|Executive VA

My primary role is to handle crisis situations effectively by addressing and resolving customer complaints and conflicts. I am responsible for promptly attending to customer requests, questions, and inquiries, ensuring that they receive courteous and accurate assistance. Additionally, problem-solving is a crucial aspect of my job as I actively work to find solutions that meet customer needs and resolve any issues they may encounter. Throughout these interactions, I maintain professionalism, document interactions accurately, and continuously seek opportunities to improve my skills and provide exceptional service.

I handle customer inquiries, concerns, and requests received through email. I respond promptly and professionally, providing accurate information, resolving issues, and offering personalized solutions. I ensure clear and concise written communication, prioritize emails effectively, and continuously seek to improve my knowledge and skills to provide exceptional customer service.

I excel at providing comprehensive administrative support to the CEO. My responsibilities include managing the CEO's calendar, scheduling meetings, and organizing travel arrangements. Additionally, I handle a wide range of administrative tasks such as drafting correspondence, preparing reports, and conducting research, enabling the CEO to focus on core business activities and strategic decision-making.

I play a vital role in managing social media accounts, handling administrative tasks, and maintaining an organized calendar. I am responsible for creating engaging content, scheduling posts, and responding to client inquiries on various social media platforms. Additionally, I ensure seamless coordination of appointments, meetings, and events, while providing exceptional client interactions that reflect the professionalism and expertise of the company.