General Virtual Assistant, Email & Live Chat Support, SEO

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Information Technology

Last Active

March 4th, 2024 (63 days ago)

Member Since

June 21st, 2020

Profile Description

I have more than 5 years of experience as a Customer Service Representative and a total of 2 years as a Real Estate Virtual Assistant and E-commerce Support.

• Supervisor in a Call center industry (BPO) with more than 5 years of experience
• Real Estate VA and Assistant Community Manager experience
• Email and Chat Support
• Quality Assurance

KNOWLEDGE AND SKILLS:

• Email and Chat Support
• Knowledgeable on Salesforce CRM, MS Teams, MS Office, Slack
• Deliver excellent and delightful customer service through email and live chat support across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Effectively handle live chats, cases, and case tasks while representing the brand and its values
• Ensure that all cases are updated in an accurate and timely manner as require

• Helpdesk email support
• Can create HOA notices, memo letters, work orders, proposals, and violation letter
• Communicate to Board members, HOA residents, and third-party vendors
• Attend a Board meeting and take meeting minutes

• Data Entry, Lead Generation, Skip Tracing, and Email Marketing
• Cold calling, Due Diligence
• Inbound and outbound calls to State and County departments
• Knowledgeable on 3CX Dialer, CallTools, Mojo Dialer, Podio, Nectar Software CRM, and other client tools to track project progress

• Customer Service Management
• Tech and Chat Support
• Resolved and de-escalated customer complaints by solving issues quickly, achieved a high level of customer satisfaction
• Implemented and managed new program with improved procedures that outlined requirements addressed gaps in production, provide coaching and training as needed
• Knowledgeable on Microsoft Office, Cisco System, Avaya, CMS, and other client tools to track statistics and manage KPIs

OTHER EXPERIENCES:
• Knowledge on basic Video Editing using Adobe Premiere Pro 2022 and Graphic Design using Canva
• Knowledge on basic Search Engine Optimization and WordPress