Operations Supervisor

Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

May 2nd, 2024 (15 days ago)

Member Since

June 18th, 2020

Profile Description

Currently working as Operations Supervisor for O2C (Order to Cash) with a background in leadership, handling disputes, escalations and reconciliations, analytical skills, collections, stakeholder management and excellent customer service. Parts of my responsibilities are as follows: •Minimize overdue and aged balances in accordance with Customer Accounting policies, procedures, terms, and conditions. • Establish and maintain good, professional relations with the customers. • Adhere to processes established by CA policy and to minimize risk of loss because of delinquent customers. • Support Customer Accounting, Customer Service and Sales Operations in resolving customer queries and minimizing errors and disputes collections-related issues.• Responsible for timely collections of outstanding balances, accurate review of payment terms for all customers ordering various products and combinations of products potentially from a variety of business lines.• Training of new hired Customer Accounting Specialist for Collections Team.• Refines skills through constant training, seminars, and various educational tools.• Advocate of Process Improvement and a Lean Six-Sigma Yellow belt certified• Responsible to have 1:1 huddles with each teaUpgrade to see actual infomber and weekly huddle with the whole team to discuss the issues and resolutions• Auditing of work and ensuring that the team would be able to meet their set KPIs and metrics every month• Knowledge in gathering reports for monthly operations review with stakeholders (Ops Manager, Business Unit, Finance Director and CFO)• Maintain good communication with operations manager to discuss employees career development in line with budget and qualifications for promotions