As an experienced Operations and Logistics Manager, I have a deep understanding of multichannel eCommerce operations. I have honed my expertise in areas such as inventory management, listing health and performance, international logistics, product sourcing and inspection, administration, human resources, customer service, and marketing.
During my tenure in managing eCommerce operations, I developed a deep understanding of preparing and analyzing restock/replenishment reports for major retailers, creating and monitoring shipments in multiple countries, identifying refund/reimbursement opportunities, managing inventory removals, and generating labels.
I possess exceptional analytical skills in reviewing weekly sales reports, troubleshooting account and listing health issues, creating and monitoring cases, conducting keyword research, tracking PPC reports, and managing listing updates.
My international logistics expertise includes coordinating with logistics partners, validating supplier invoices, preparing POs and purchase contracts, facilitating the payment-production process, setting up inspections, analyzing inspection results reports, and searching for potential suppliers.
Additionally, I have hands-on experience in creating and implementing SOPs, action plans, and process flows, developing templates for regular reporting, monitoring and evaluating tea
I am also proficient in managing customer service operations, managing influencer marketing outreach, and conducting audits and analyses of fraudulent orders.
With advanced skills in Microsoft Excel and a proven track record in process management, I am confident in my ability to create efficient processes, maintain template files, prepare ad-hoc reports, and manage file systems.
In the past, I worked as a Rural Development Facilitator for the Department of Agrarian Reform, responsible for budget planning, financial management, and enterprise development. Prior to that, I worked as an Internal Auditor for JGM Finance Corporation, handling multiple branches and responsible for verifying transaction authenticity, preparing sales performance reports, and analyzing loan profiles for approval.
I hold a Bachelor of Science in Business Administration, Finance, and Management Accounting, and am also a Career Service professional eligibility passer.
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