experienced customer service team lead

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

May 24th, 2024 (23 days ago)

Member Since

June 16th, 2020

Profile Description

An experienced customer service support be it technical (ISP, VOIP, IPTV), billing, and sales In one of the top telecom companies in the U.S. Has been a subject matter expert for more than a year in the said field and became a team leader for 2 years.My 7yrs overall experience in the BPO industry has led me to a career path that I have never imagined seeing myself in. Also has experience in retention, cancellations and email support using Zendesk, recharge and shopify. Also knowledgeable in using Slack, Teams, and Skype for communication.

Top Skills

Customer Support

Customer Support » Email Support

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Human Resources

Customer Support » Technical Support

Customer Support » Sales Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao, Davao del sur

Tests Taken: IQ
Score: 105: DISC
Dominance: 30
Influence: 42
Steadiness: 10
Compliance: 17: English
B2(Upper Intermediate)

Uploaded ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

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Experienced customer service team lead