CUSTOMER CARE REPRESENTATIVE FOR A FIREARM COMPANY
ENGAGEMENT SPECIALIST FOR
SOCIAL MEDIA PERSONALITIES AND ENTREPRENEURS (INSTAGRAM, YOUTUBE.
BUILT DEPARTMENT SCORECARDS WHICH RESULTED IN STREAMLINED
COACHING, SCORING, AND DEVELOPMENT OF SENIOR SPECIALISTS AND ANALYSTS.
BUILT DEPARTMENT
KNOWLEDGEBASE VIA ONENOTE, SHAREPOINT, AND MS TEAMS.
LED AND IMPLEMENTED
USAGE OF DEPARTMENT TOOLS SUCH AS PLANNER AND ONENOTE CREATED EXCEL
REPORTING TEMPLATES FOR RA/ADMINS.
LEADS DEPARTMENT ENGAGEMENT
AND RECOGNITION BY IMPLEMENTING ROCKSTAR MONTHLY AWARDS.
HANDLED MULTIPLE COMPANY
CLIENTS GLOBALLY BOTH FOR ID MANAGEMENT AND ONBOARDING LEADING THE LAUNCH
ENGAGEMENT OF THE ONBOARDING GUIDES TEAM IN MEXICO, EMEA, AND INDIA
CREATED PROCESS IMPROVEMENTS SUCH AS A COMPLIMENTARY LEAVE PROCESS FOR THE DEPARTMENT
LED THE MOCK OUTAGE AND SITE'S
BUSINESS CONTINUITY PLAN
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