TRAINING & QUALITY MANAGER

Overview

Looking for part-time work (6 hours/day)

at $5.64/hour ($744.48/month)

Bachelors degree

Last Active

May 3rd, 2024 (yesterday)

Member Since

June 14th, 2020

Profile Description

With 14 years of experience in the BPO industry and a specialized focus of 9 years in healthcare, I have developed a comprehensive skill set in launching various verticals, including healthcare, technology accounts, web-based services, reservation systems, and e-commerce. My journey through different roles has enriched my expertise and understanding of the industry.Starting as a Team Leader in Operations, I honed my leadership skills, managing teams to achieve operational excellence. My progression to an Operations Manager role further expanded my strategic planning and management abilities, focusing on optimizing processes for efficiency and Upgrade to see actual info my current role as a Training and Quality Manager, I have successfully integrated my knowledge and experience to elevate training methodologies and quality standards. I excel in developing training programs that cater to diverse industry needs while maintaining a keen eye on quality assurance to ensure top-notch service delivery.My multifaceted experience across various domains within the BPO sector has equipped me with a unique blend of operational insight, training acumen, and quality management, making me a versatile and valuable asset in this dynamic industry.