General Virtual Assistant | Customer Service Representative

I have 2 years of experience as a retail banking specialist and handles customer's banking needs on their behalf to minimize their time visiting their banks instead.

Coordinate with project managers in monitoring tasks and team performance. Take over supervisor calls and escalations. Organized operation files , data entry and provide support to Team Leaders to help them decrease their workload and deliverables. Conducts coaching and side by side call session with agents; provide dynamic service support and relation to the productivity and compliance requirements of our clients. Create and implement user manual and training. Responsible for coaching and mentoring new associates during classroom training and nesting phase in the operations

I have been a travel agent for more than 6 years specializing hotel reservations, travel services such as change, cancel and complaints. I make sure that the client's travel is always on top and that they should have the best experience while traveling.

I worked as a Customer Service Representative for a food delivery company as an offshore specialist assisting food orders, change/cancellations, customer care and complaints/feedbacks.