Customer Service Representative/Lead Generation/ Shopify VA

Overview

Looking for full-time work (8 hours/day)

at $6.50/hour ($1,144.00/month)

Associates degree

Last Active

April 18th, 2024 (9 days ago)

Member Since

June 13th, 2020

Profile Description

When Opportunity knocks, Don't take it for granted.
In life, I always turn Negative situations into Positive ways.

Hey there, this is Upgrade to see actual info, and you can call me "Lora" I am happy to use my knowledge and experiences to help businesses. I am a hard-working and flexible person. I assure you that all my customers are satisfied with the services that I provide. As a dedicated virtual assistant, my mission is to offer comprehensive administrative support tailored to the individual needs of clients across diverse sectors. With a sharp focus on organization, communication, and problem-solving.
I aim to alleviate the burdens of day-to-day operations, enabling businesses to thrive with efficiency and precision. My objective is to streamline processes, enhance communication channels, and foster seamless collaboration, empowering clients to concentrate on core objectives while I handle administrative complexities.
By staying proactive, and responsive, and continually seeking ways to optimize workflows, I strive to exceed expectations, deliver exceptional service, and contribute to the long-term success of every client.
Moreover, I am committed to staying abreast of industry trends and technological advancements, ensuring that my skills and expertise remain at the forefront of virtual assistance, enabling me to deliver innovative solutions and unparalleled support to clients.
To revolutionize the virtual assistance landscape by delivering unparalleled support and generating tangible results for our clients. Through innovative strategies, personalized service, and a relentless commitment to excellence, we aim to redefine the standards of virtual assistance across various domains.
My goal is to provide comprehensive virtual assistance services that streamline tasks, enhance productivity, and foster business growth. Through prompt customer support, targeted lead generation, effective email marketing, and Shopify support, we aim to empower businesses to thrive in the digital age.

WORK EXPERIENCES
January-February 2024 (Project Based ) 
- Spartan Health (UK Based)
(Lead Generation Specialist)
RESPONSIBILITIES
Provide Leads based on the client’s description. 

AugustUpgrade to see actual infoSwimming School (Netherlands) 
(Back Office/Customer Service Representative)
Responsibilities:
 >Responding to messages via multiple channels like WhatsApp and Emails
 >Updating the accounts of the swimmers 
>Answer Incoming calls 
>Calling the swimmers to provide the available schedules
Book and schedule Try-Out of the   swimmers 
>Sending Invoices
Processing documents from the coaches 

September 04,Upgrade to see actual infoCapital One Auto Finance
Customer Service Representative/Collection Specialist
 RESPONSIBILITIES 
>Cold calling (calling the customers to collect the customer’s payment.)
Handling incoming calls and messages from customers to address their questions, concerns, and requests. 
>Providing Information ( status of the account, pay-off balance, etc.)
Processing payment
Identifying and resolving customer issues, and complaints ensuring a positive resolution and customer satisfaction. 
Updating customers’ information. 
>Processing settlement offer.
Escalating complex issues.
Documenting customer inquiries and resolutions accurately in the company’s CRM system. 
>Providing basic troubleshooting or technical support
Meeting Performance metrics. >Providing feedback to supervisors and managers regarding customer concerns and suggesting improvements to enhance the customer experience. 
ACHIEVEMENTS 
? Monthly Top Performer 
? Top performer booster increase 
? Quarterly increase bonus 
? No Risk Alerts 
? No absences

TRAINING/Skills
December 2023
VA BAR Academy (Internship/Student) 
Social Media Management 
Lead Generation <8efe80624d780eba0c6493ec45140364>Email Marketing Specialist 
1.Shopify customer support 
2.Product listing 
3.Product Research 
4.Communication Skill 
5.Empathy 
6.Problem Solving skill 
7.Research Skill
8.Data Entry 
9.Product/Service Knowledge
 10 Attention to Detail 
11. Multi-tasking
12Goal-Oriented. 
13.Administrative Skill 
14. Basic Image editing using Canva
15 Organizational Skill

Please feel free to contact Upgrade to see actual info will be my pleasure to assist and serve you.

Thank you!

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