Rockstar Bookkeeper/Lead Generation/Customer Support

Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Associates degree

Last Active

July 27th, 2024 (today)

Member Since

June 13th, 2020

Profile Description

“When Opportunity knocks, Don't take it for granted. In life, I always turn Negative into Positive ways.”


EXPERTISE: XERO, QuickBooks, Slack, Asana, Google Drive
Hey there, I’m Upgrade to see actual info! With  my accounting expertise, I lighten your load so you can focus on business growth. From customizing charts of accounts to handling bank transactions, creating invoices, managing expenses, and more–I’ve got your financial needs covered.”

(Here are the Services you can avail:)
>Setting up/ Maintaining Xero and QuickBooks File
>Updating or Customizing Chart of Accounts
>Upload Bank Transactions???? Bank Categorization
>Bank Reconciliation
>Dealing with Multiple Currency Transactions 
>Creating Sales Invoices and Bills
>Recording Sales and Expenses
>Income Statement (Profit and Loss)
>Balance Sheet
>Creating Manual Journals
>Creating Credit Notes
.Recording Refunds

 "Let's connect and optimize your financial operations! 
 Drop me a message on WhatsApp to get started." 

(Work Experiences/Training)
May - June 2024 (Kajea Amazing Team)
Internship- Bookkeeping Course

(Responsibilities/Handled Tasks)
Catch Up Bookkeeping
Clean-up Bookkeeping
Ongoing Bookkeeping
Setting Up Xero Accounts 
Updating or Customizing Chart of Accounts 
Creating Bank Accounts in Xero 
Uploading Bank Accounts in Xero 
Dealing with Multiple Currency Transactions 
Creating Sales Invoices 
Recording Sales and Expenses 
Bank Categorization 
Bank Reconciliation 
Preparing Balance Sheet and Profit and Loss Report 
Creating Manual Journals 
Creating Credit Notes 
Recording Refunds
January-February 2024 (Project Based ) - Spartan Health (UK Based)(Lead Generation Specialist)Responsibilities
Provide Leads based on the client’s description. 

August 2023 - Present - Swimming School (Netherlands) (Back Office/Customer Service Representative)
Responsibilities: 
>Responding to messages via multiple channels like WhatsApp and Emails 
>Updating the accounts of the swimmers 
>Answer Incoming calls 
>Calling the swimmers to provide the available schedules
Book and schedule Try-Out of the   swimmers 
>Sending Invoices
Processing documents from the coaches 

September 04,Upgrade to see actual infoCapital One Auto Finance
Customer Service Representative/Collection Specialist 
Responsibilities
Cold calling (calling the customers to collect the customer’s payment.)
Handling incoming calls and messages from customers to address their questions, concerns, and requests. 
Providing Information ( status of the account, pay-off balance, etc.)
Processing payment
Identifying and resolving customer issues, and complaints ensuring a positive resolution and customer satisfaction. 
Updating customers’ information. 
Processing settlement offer.
Escalating complex issues.
Documenting customer inquiries and resolutions accurately in the company’s CRM system. 
Providing basic troubleshooting or technical support
Meeting Performance metrics. 
>Providing feedback to supervisors and managers regarding customer concerns and suggesting improvements to enhance the customer experience. 
Achievements
Monthly Top Performer 
Top performer booster increase 
Quarterly increase bonus 
No Risk Alerts 
No absences

Training/Skills
December 2023VA BAR Academy 
(Internship/Student)
 Social Media Management 
Lead Generation 
>Email Marketing 
Specialist Shopify customer support 
Product listing 
Product Research
 Communication Skill 
Empathy Problem 
Solving skill Research 
Skill Data Entry 
Product/Service Knowledge 
Attention to Detail 
Multi-tasking Goal-Oriented. 
Administrative Skill 
Basic Image editing using Canva
Organizational Skill

Software Proficiency
Xero Software
Asana
Slack
PayPal
Calendly
WhatsApp

Let's Connect! WhatsApp Upgrade to see actual info