VA / Customer Service Representative 

Overview

Looking for part-time work (6 hours/day)

at $5.20/hour ($686.40/month)

Bachelors degree

Last Active

April 18th, 2024 (13 days ago)

Member Since

June 8th, 2020

Profile Description

I’m a driven and passionate individual who believes in integrity at any cost with good working ethics. I have proven the quality of my work when I have been in the Sales & Marketing industry for a lot of time, which improved my knowledge concerning the different processes. Worked as a Sales and Marketing Assistant, Sales Processor, and Market Researcher. Lastly, in the BPO industry as a customer representative and an SME / Subject Matter Expert.
Market Researcher
·      Do outbound calls to have surveys from specific
people outside the country
·      Evaluate gathered data for our client that may
forecast future trends
Marketing Assistant
·      Assisting the marketing manager
·      Supports company branding and promotion
·      Collate purchase orders and purchase
requisitions for goods and supplies
·      Submits report regarding marketing requirements
·      Experience in inventory of marketing items
Sales Processor
·      Preparing and processing orders using dedicated software
·      Checking inventories to locate requested items
·      Checking of prices per item
·      Quality check
·      Reviewing orders for accuracy 
Sales and Marketing Assistant (1year+)
·      Send quotations to respective clients
·      Canvass item prices in several hardware stores
·      Follow-up unpaid payments
·      Manage and oversee social media inquiries
Customer Service Representative (1 year+)
·      Provides excellent customer service to customers
·      Answer inquiries
·      Provide resolutions to customer's concerns
SME / Subject Matter Expert (1 year+)
·      Supports training for newly hired agents
·      Evaluate agents based on the KPI provided
·      Readout client updates daily
·      Assist in addressing callouts from MS Teams, Slack, Email, or any relevant communication channels
·      Listen/Observe agents during their interaction
and provide relevant feedback about how they process the case
·      Realtime Management, User Inbox, Escalation Inbox, Supervisor Call, and Floor Walk