Jaezel

Experienced Virtual Assistant | Admin & Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

June 7th, 2020

Profile Description

I am an experienced Administrative and Customer Support Professional with a strong background in providing reliable assistance across multiple industries, including Legal, Insurance Claim Check/Loss Draft, Telecommunications, Automotive, and Construction. My expertise includes answering phone calls, handling live chat and email support, updating CRM systems, calendar management, reviewing and collecting documents, and following up with clients to ensure timely resolutions.

Proficient in Google Workspace, Microsoft Office, and other productivity tools, I am detail-oriented, organized, and committed to delivering accurate and efficient support. I help businesses maintain smooth operations while ensuring excellent customer service.- Leadership & Management: Team Supervision, Performance Management, KPI Tracking, Client Relations, Stakeholder Coordination, Process Improvement - Customer Service & Support: Chat & Email Support, Escalation Handling, Quality Assurance, Customer Retention, Issue Resolution - Technical & Administrative: Google Workspace, Microsoft Office, CRM & Ticketing Systems, Data Entry & Reporting, Productivity Monitoring - Soft Skills: Strong Communication, Multitasking, Critical Thinking, Adaptability, Time Management, Team Motivation

Tools: ZOHO, CRM, Zoom, Google Workspace, Canva, Monday, Microsoft Teams, Slack, Calendly, Capcut, DotLoop, MLS