Excellent CSR, VA, Lead Generation, Appointment Setter

Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Associates degree

Last Active

July 24th, 2024 (3 days ago)

Member Since

March 4th, 2013

Profile Description

I am a highly driven, competent, and experienced professional worker striving for the best outcome in all work. I want to demonstrate my abilities and knowledge. I want to be an asset to my clients by diligently and excellently fulfilling my responsibilities and tasks. I approach whatever I do with passion and determination.

Work History Summary:
1. CSR/ Social Media Outreach/ DM Handler
Vietnam (Remote) 
February 2014- March 2024

Job Description:
*Demonstrated empathy and active listening skills, resulting in a higher customer satisfaction rate and repeat business.
*Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
*Answered a constant flow of customer calls with minimal wait times.
*Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
*Answered product and service questions, suggesting other offerings to attract potential customers.

2. Appointment Setter/ Cold Caller/ Executive Personal Assistant
 Hungary (Remote) 
April 2013- January 2014

Job Description:
*Set appointments with salespeople and potential customers.
*Acted as the first point of contact and set appointments for prospective clients.
*Developed strong rapport-building skills through daily phone interaction with a diverse clientele.
*Screened potential customers to determine interest and requirements for company products and services.
*Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.

3. Cold CallerCalifornia USA (Remote) 
August 2012- December 2012

Job Description:
*Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
*Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.
*Built relationships with customers using strong persuasion and active listening skills.

4. Collections Account Manager UK (Remote)
April 2009- December 2011

Job Description:
*Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
*Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
*Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
*Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
*Analyzed customer financial records to determine an appropriate payment plan.

5. General Customer Care/ Activation Department/ USA (Remote)
August 2008- March 2009

Job Description:
*Handled difficult situations calmly, maintaining professionalism at all times.
*Managed high call volumes with exceptional time management and multitasking skills.
*Improved customer satisfaction by promptly addressing inquiries and resolving issues.
*Reduced customer complaints by providing timely solutions to issues.

**Seasonal Appointment setter, Cold caller, and Telemarketer.