Joana

Highly Skilled Data Entry Specialist/Email and Chat Support Rep/Web Researcher

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Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

May 7th, 2024 (22 days ago)

Member Since

June 4th, 2020

Profile Description

Hi! I've worked as a Data Analyst for a US Health Insurance account for 6 years. This includes enrollment and creating a health insurance plan. I've also worked as a Content Moderator for a Social Media account for almost 2 years. And now I'm a full time employee working as an Email/Chat support for a Cloud-based software company. I'm a Subject Matter Expert and handling client escalations. I have an experience dealing with the customer or a client over the phone.
One of my strengths is having a good analytical skills. Also, I have a strong process improvement skills. I am confident I'll be able to finish the job with great results in a timely manner.
I know how to use MS Excel, MS Word, MS Powerpoint, Adobe PDF, Google Sheet, Quip, and Google Slides. I also know how to use Adobe Photoshop and Adobe Illustrator since I'm a former freelance Graphic Artist. I'm willing to learn about the other application that I need to use to get the job done.

Top Skills

Customer Support » Social Media Moderation

Office and Administration » Data Entry

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Customer Support » Email Support

Office and Administration » Email Management

Design » Adobe » Photoshop

Design » Adobe » Illustrator

Customer Support » Phone Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Basic Information

Age
36
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  118
DISC
Dominance: 17
Influence: 34
Steadiness: 20
Compliance: 29
English
C1(Advanced)
Uploaded ID
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