Team Management, Customer Experience and Quality Assurance.

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

October 5th, 2024 (68 days ago)

Member Since

March 1st, 2013

Profile Description

Operations Team LeaderConcentrix CVG Philippines, May 2022 - present1. *Team Management*:- Supervise and manage a team of healthcare BPO employees.- Ensure proper training and development of teaUpgrade to see actual infombers.- Conduct performance reviews and provide feedback.2. *Quality Assurance*:- Monitor and evaluate the quality of work to ensure compliance with standards andregulations.- Implement quality improvement initiatives.- Handle escalations and resolve complex issues.3. *Operations Oversight*:- Oversee daily operations to ensure efficient workflow and productivity.- Manage resource allocation and scheduling.- Develop and implement operational policies and procedures.4. *Client Relations*:- Maintain effective communication with clients to understand their needs andexpectations.- Address client concerns and ensure satisfaction.- Prepare and present performance reports to clients.5. *Data Management*:- Ensure accurate and timely data entry and processing.- Maintain confidentiality and security of patient information.- Use data analytics to identify trends and areas for improvement.6. *Compliance and Risk Management*:- Ensure adherence to healthcare regulations, including HIPAA (Health InsurancePortability and Accountability Act).- Implement risk management strategies to mitigate potential issues.7. *Technology Utilization*:- Use and maintain healthcare BPO software and tools.- Implement new technologies to improve efficiency and accuracy.