Virtual Assistant || Sales Associate || Customer Service Rep

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

May 17th, 2024 (2 days ago)

Member Since

June 3rd, 2020

Profile Description

Highly skilled and dedicated Customer Service Representative with nine years of experience, specializing in telecommunications (telco) accounts and e-commerce. Proven expertise in providing exceptional support through email and chat channels. Known for delivering top-notch service to ensure customer satisfaction and retention.

Key Skills:- Telco Account Management: Proficient in handling telecommunications accounts, addressing inquiries, resolving issues, and processing service requests efficiently.- E-commerce Support: Experienced in providing support for online retail platforms, managing orders, processing returns, and resolving customer concerns promptly.- Email and Chat Support: Skilled in utilizing email and chat platforms to deliver responsive and personalized assistance, maintaining clear communication and timely resolution of customer issues.- Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes of problems, and implement effective solutions to meet customer needs.- Communication: Strong interpersonal and communication skills, adept at conveying information clearly and professionally to build rapport with customers and colleagues.- Multitasking: Proficient in managing multiple customer inquiries simultaneously while maintaining attention to detail and ensuring accuracy in responses.
Below were my responsibilities in my previous Customer Support Roles: 
- Managed telco accounts, assisting customers with account inquiries, billing issues, service troubleshooting, and product information.- Provided comprehensive e-commerce support, addressing customer concerns related to orders, deliveries, returns, and product inquiries.- Responded to customer inquiries via email and chat platforms promptly and professionally, ensuring a positive customer experience.- Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when necessary.- Maintained detailed records of customer interactions and inquiries, ensuring accurate documentation and follow-up on unresolved issues.- Contributed to the development of customer service processes and procedures, identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.
With a strong background in customer service and a focus on delivering exceptional support, I am committed to providing the highest level of service excellence and contributing to the success of the organization.