Customer Service/Acctng AP & AR/Admin HR/ SEO, Web task

As Finance Staff Accounts Receivables (February 2016 -2017) • Check and bill internal customer like SMC group billings, (trucking and shipments) ensures its completeness and validity, as well as attend to the customer’s queries and concerns regarding their billings. • Prepare accrual report as part of the month-end closing activities. As Finance Staff Accounts Payables Junior Supervisor (January 2017- December 2019) • Check and process billings of suppliers (external truckers and shipment) ensures its completeness & validity, as well as attend to suppliers’ queries & concerns regarding their billings. • Process SMBI claims & ensures the validity of it and that payment should be made within deadline. • Prepare billings to customers (SMC Subsidiaries). • Prepare accrual report as part of the month-end closing activities. • Weekly Cash Position • Reviewer Master file and Accrual Reports • Process Admin billings (water, electricity, rentals, security, and etc.) • Process billing Breakages, Empties and Damages.

As Customer Service • Manage large amounts of inbound and outbound calls and text in a timely manner. • Follow communication “script” when handling different topics. • Identify customer’s needs, clarify information. research issues and provide solutions and/or alternatives. • Build sustainable relationship and engage customers by going the extra mile. • Keep records and notes all conversations in the company database • Meet personal/team goals. • Proactive – anticipating problems, seeking new solutions and doing best to resolve the issue

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