Mariangela

Senior Executive Assistant & Social Media Manager

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelor of Science in Nursing

Last Active

July 10th, 2024 (8 days ago)

Member Since

February 25th, 2013

Profile Description

High level, Executive Assistant with Social Media Management and Customer Support and Correspondence expertise!

I've been an independent, freelance contractor for over 9 years to date and I've handled various roles. Below are my skills, my experiences:

CUSTOMER SUPPORT:
- Zendesk - Email and Ticketing Support
- HelpScout - Email and Ticketing Support for Amazon Seller Central
- Inbound and Outbound Phone Support
- Scheduling and Dispatch

eCOMMERCE: 
- Amazon Seller Central 
  - Feedback Management
  - Reviews Management 
  - Order Fulfillment
  - Refund Processing 
- Shopify 
  - Order Processing
  - Product research, import
  - Product description editing 

ARTICLE WRITING:
- 300 to 500 word articles for different clients and niches
- 5-10 original articles on a full time basis

RECRUITMENT:
- Part-Time Hiring coordinator 
- Sourcing and Posting on social media platforms
- Initial Interview
- Shortlisting
- Endorsement for Final Interview
- Onboarding and Training 

SOCIAL MEDIA MANAGEMENT: 
- Buffer
- Hootsuite 
- Wordpress
- Instagram 
- Facebook
- Twitter
- LinkedIn 
- Article Writing
- Posts creation
- Posting
- Client engagement 

CLIENT ACCOUNT MANAGEMENT: 
- Infusionsoft - Refunds, Auto-Payments, Records, Payment Forms 
- Ontraport
- Stripe
- ClickBank 
- Wishlist Membership Area (Wordpress)
- Kajabi
- Active Campaigns

GENERAL VIRTUAL ASSISTANT:
- Research
- Data Entry
- Magento - product management 
- Invoicing 
- Research

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Other Skills

Marketing » Content Creation » Article Writing

Experience: 2 - 5 years

Marketing » Social Media Management

Experience: 2 - 5 years

Human Resources » Sop Writing

Experience: 2 - 5 years

Customer Support » Ecommerce » Ebay

Experience: 2 - 5 years

Customer Support » Ecommerce » Amazon

Experience: Less than 6 months

Basic Information

Age
38
Gender
Female
Website
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Address
Bacolod City, Negros Occidental`=
Tests Taken
IQ
Score:  105
DISC
Dominance: 46%
Influence: 15%
Steadiness: 17%
Compliance: 22%
English
C2(Advanced/Mastery)
Uploaded ID
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