Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 30th, 2024 (8 days ago)

Member Since

June 2nd, 2020

Profile Description

Summary of Work experience
Work motto: "To cope up or left behind, no excuses and no easy targets"
I have an extensive years of work experience in the Call Center Industry, that routes to different area of line of businesses, Here are some but not limited to;
• I worked as a Technical Support including
a) Handling main and back up T1 connection of large companies, (Coca-Cola, Starbucks, Citibank, JP Morgan & Chase and others)
b) Remotely installing, configuring, monitoring and troubleshooting VPN (Virtual Private Network), specializing in Net Gate and VPN client. I was part of AVTS or AT&T Virtual Tunnelling Service.
c) Creates and handle Tier 2 ticket, makes escalation based on the SLA (Service Level Agreement) to Tier 3 (American Team).
• In addition, I was also a certified DELL Desktop Technician. I was trained to resolve software and hardware issues from Consumer (Inspiron, Vostro, Optiflex and etc) to High End and Business Series such as XPS (Extreme Performance Series) Desktop/ Servers.
The support includes but not limited to,
a) Troubleshooting over the phone,
b) Reseating parts,
c) Hardware replacement
d) System Exchange
e)
Initiating remote access (Goto Assist, Remote Desktop and Team Viewer),
f) Installing RAID (Redundant Arrays of Independent Disks) for Mirroring and Striping,
g)
Installing software drivers
h) OSRI (Operating System Re-Installation),
i) Virus removal,
j)
Fixing registry (Regedit)
k) Parts upgrade and System diagnostics.
l) Billing and Escalation
m) Other analogous from the foregoing.
• I was also part of Verizon Tech Support and Customer care. The support includes,
a) Monitoring and Upgrading of Line provisioning for Copper and Fibre Optics Connection
b) Basic and advance troubleshooting of Home/Small Business connection, for proprietary and commercial modem/router connection
c) Handling Verizon proprietary email Upgrade to see actual info
d) Configuring XBOX and Play station for Verizon accounts.
e) Explaining Bill statements, Add on and etc.
f) Others analogous to the foregoing.
• Moreover, I worked as SME (Subject Matter Expert) for Upgrade to see actual info , a technical paid support company or money back guarantee, a pool of technical support expert which has a high resolution ratio that specializes on Windows Desktop Support, Blackberry, Symbian and Macintosh Operating System.
• In addition, I also worked as a recruiter for an international RPO (Recruitment Process Outsourcing) company. The scope of support includes but not limited to:
a) Finding candidates online based on client/s request, from Monster, Linked In, Upgrade to see actual info and etc
b) Reviewing resumes, checking gaps, qualifications and others.
c) Initial qualifying of candidates based on the Job order’s requirements.
d) Calling candidates.
e) Getting pre-employment information, preferences and etc.
f) Making initial orientation, (Hourly rate, Contract based) and etc.
g) Setting appointments for the client and candidates meet up.
• Have an experience as a technical/customer support for Mobile companies. The scope of support includes but not limited to;
a) Billing and general inquiry
b) Account maintenance.
c) Emails and Chat support.
d) Processing payments, waiving of fees, escalation and etc.
e) Phone troubleshooting, configuration, swapping and others.
• Moreover, I also worked for Sears Canada, for contractual employment, The scope of supports include but not limited to:
a) Billing and general inquiry.
b) Account maintenance
c) Checking and placing of orders
d) Handling of replacements, (Incorrect size, colour, brand and order)
• Furthermore,
I also worked as Customer Solution Officer for an International Bank, The support include but not limited to;
a) Credit Card Activation
b) Card Replacement
c) Billing and general inquiry.
d) Account maintenance
e) Explaining interest accrued, waiving of interest and late fees.
f) Fraud prevention and Escalation.
g) Merchant verification
h) Credit line increase
i) E-statement enrolment
j) Credit Report inquires. (Soft Pull)
k) Sales, (Balance Transfers, adding features and others)
I also worked for a Virtual Assistant, as an ISA (Internals Sales Agent) and GVA (General Virtual Assistant) and have extensive years of work experience in the Call Center industry as mentioned from the foregoing.
As a Virtual Assistant, I have an in-depth experience on Real-Estate as follows, but not limited to:
• Calling leads in Virginia, Maryland, District Columbia and North/South California.
• Lead generation, Represent business for Keller Williams, Re-Max and Long and Foster.
• Setting two (2) solid appointments in a day. (mostly seller leads)
• Making Comparative Marketing Analysis
(CMA) as instructed.
• Calling Probate, For-Sale-By-Owner and Expired Listings.
• Doing Cold calling or Circle prospecting and asking for referrals.
• Advanced knowledge in lead generation tools (CRM) such as Market leader, Tiger lead, Top producer, Land Voice and Arch Agent Dialer.
• Use dialler such as Vulcan 7. Mojo, Ring Central, Google Voice and Skype Premium.
• Handled Trulia, RedX, Craiglist and Zillow account for clients to contact Buyer/Seller leads and for Nurturing purposes.
• Track and update MLS.