Travel Consultant (CSR/E-mail/Sales) | Real Estate VA

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Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 2nd, 2023 (37 days ago)

Member Since

June 2nd, 2020

Profile Description

I have been part of the BPO industry for over 11 years now.

:: Customer Service ::

- Taking inbound calls to assist travelers with their queries such as below:
• Flight Schedule Change;
• Flight Book;
• Flight Cancel;
• Flight Exchange; and
• Flight Void
- Deescalating complaints.

:: E-mail ::

- Answering booking inquiries regarding trips like:
• Activities
• Cars
• Flights
• Hotels
- Recommending tailored fit travel arrangement according to customer's preference.

:: Sales ::

- Addressing inbound callers' hotel shopping concerns.
- Providing best guaranteed rates that suit their budget.
- Converting shopping calls into sales.
- Advocating their special requests directly with the property.

* Tool Familiarity *

• Avaya one-X® (Dialer)
• Google Applications (Gmail, Google Drive, Google Docs, and Sheets)
• Microsoft Office (MS Word and MS Excel)
• Sabre (GDS)
• Salesforce (CRM)

* Real Estate Virtual Assistant *

• Cold Calling
• Follow-Ups
• Web Research
• Updating CRM
• Skip Tracing

* Other Services Offered *

- I can do data entry and transcription jobs since I have a typing speed averaging from 35 to 45 wpm with great accuracy.
- I can do basic photo editing by simply removing its background and replacing it with another photo of your choice.

I'm looking forward to working with you very soon!

Top Skills

Customer Support » Phone Support » English Speaking

Office and Administration » Data Entry

Customer Support

Office and Administration » Transcription

Other Skills

Office and Administration » Travel Planning

Customer Support » Phone Support

Office and Administration » Email Management

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Marketing » Telemarketing

Office and Administration » Translation

Customer Support » Sales Support

Real Estate

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Basic Information

Not Specified
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Rodriguez, Rizal
Tests Taken
Score:  125
Dominance: 8
Influence: 41
Steadiness: 25
Compliance: 25
Uploaded ID
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