Operations & Automation Specialist

Overview

Looking for full-time work (8 hours/day)

at $9.98/hour ($1,920.00/month)

High school diploma

Last Active

June 26th, 2026 (today)

Member Since

June 1st, 2020

Profile Description

I am an Operations and AI-delivery professional with eight years of experience across customer service, quality, policy, and data operations.
My career at TaskUs has moved through three distinct roles. From a Quality and Support Analyst, partnered directly to an operations team — reviewing work, surfacing trends, and making sure tea ---------- mbers had the feedback they needed to stay consistent. From there I moved into a Policy Specialist role supporting Team Leaders, QAs, and Trainers across a Generative AI line of business — handling the complex cases the SOP did not cover, escalating gaps to policy owners for official rulings, and authoring guidance that the whole team could actually use. Right now I am a Business Insight Analyst working directly with Directors and Senior Managers from different nationalities —
— tracking 15 plus KPIs weekly, writing SQL queries, deploying AI tools, and making sure leadership never has to chase down a number or follow up on something I already own.
Before TaskUs I spent three years at Concentrix on the phones and in live chat for an Australian company, handling billing disputes, account inquiries, and escalations. I was promoted from voice to chat and ran five simultaneous conversations with full follow-through on every one.
I build SOPs when there are none. I find the gaps in the ones that exist and close them. I pick up new tools fast and I use AI to make everything I do sharper and more efficient.
I am not looking for short-term work. I am looking for a business I can grow with and a role where my consistency becomes something the team genuinely depends on. If that is what you are building, I would like to be part of it.
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