Contact Center Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelor's degree

Last Active

July 4th, 2026 (10 days ago)

Member Since

May 28th, 2020

Profile Description

Since 2011 I've been part of business processing operations in the Philippines and exposed to a different line of businesses such as financial, telecommunications and healthcare customer care.

On the first year of experience, I've been promoted as a subject matter expert which jump-started my career as an operations manager. I was trained by top-notched leaders and site directors from 2 companies such as Teletech and UnitedHealth Group.

With all these training, experiences and learning from people I work with and clients, I was able to deliver top-notch performances and achieved goals beyond ---------- om process improvement, people management and career development - I was able to create one of the best working environment empowered by great employees and leadership.

Now moving in 2019, I shifted career from BPO to esports company which led me to Tier 1 Entertainment Inc in the Philippines. The first esports talent agency that involves in career development and talent improvement for gamers, video editors and the likes.

With this movement in my career, I am innovating my self and ensure development within my range of expertise.

Currently, I am managing the company's organizational development which will take phases to ensure perfect execution of plans. My goal is to create a business environment focused on career development and growth of employees while delivering top-notch output to clients.

This should be an easy task for me as a Quality Assurance Manager but I am also open for development to ensure precise targets are met. As a Manager in Quality operations, I am to ensure that all are in high-quality standards and set a benchmark in a start-up company.