Experienced Customer Service Pro & Team Lead | Tech Savvy

I’ve built a solid background in customer support through roles in banking, property management, and outsourcing. At JPMorgan Chase, I helped customers with their everyday banking needs, handled disputes, and made sure their issues were resolved quickly and professionally. I also worked as a Maintenance Coordinator at Kunkel Wittenauer Group, where I organized property repairs and kept communication smooth between tenants, vendors, and managers. Earlier, as a Team Lead at AwesomeOS, I supported a customer service team and made sure we consistently delivered great results. Over the years, I’ve learned the value of clear communication, patience, and keeping customers satisfied no matter the situation.

As a Team Lead for Freshly, a US-based meal delivery company under Transcom, I managed a team of customer service representatives, ensuring we delivered quick and thoughtful support to every customer. I coached and guided my team to maintain high-quality service, monitored performance, and provided regular feedback to help them improve. I also handled escalations, coordinated with clients for updates, and made sure our processes aligned with company standards. The role taught me how to lead with empathy, stay organized under pressure, and keep both customers and team members satisfied.

I bring valuable experience from my background in customer support, property management, and team leadership. I’m skilled at handling client communication, managing schedules, organizing tasks, and providing reliable administrative support. My time in customer service has taught me how to stay calm under pressure and resolve issues efficiently, while my experience coordinating maintenance and leading teams has strengthened my organization and problem-solving skills. I’m confident that my ability to multitask, communicate clearly, and adapt to different systems makes me a strong asset in any virtual support role.

In my role in property management, I coordinated maintenance requests, scheduled repairs, and ensured all work was completed efficiently and on time. I communicated daily with tenants, property managers, and vendors to keep everyone updated and resolve issues quickly. I also tracked work orders, managed records, and made sure each property was well-maintained. The experience strengthened my organizational skills, attention to detail, and ability to handle multiple tasks while maintaining excellent communication and service.

As a Maintenance Coordinator, I handled repair requests and made sure all property maintenance tasks were completed on time. I coordinated with vendors, tenants, and property managers to schedule repairs, track progress, and follow up until everything was resolved. The role required strong organization, clear communication, and attention to detail, especially when managing multiple work orders at once. I learned how to balance priorities, solve problems quickly, and keep everyone informed throughout the process.