IT professional with several years of experience in technical support, helpdesk operations, network administration, and team leadership. Skilled in ServiceNow, Active Directory, Office 365, SCCM, Okta, and Cisco networking. Passionate about solving technical issues, improving team performance, and delivering excellent customer service.
Experience: 2 - 5 years
- Provided Level 1 and Level 2 IT support to employees and field technicians across Australia and New Zealand. - Resolved hardware, software, printer, mobile device, remote access, and application-related incidents and service requests.
Experience: 2 - 5 years
- Documented troubleshooting steps and resolutions in ticketing systems while supporting timely resolution and SLA compliance. - Created and maintained network diagrams, technical documentation, operational procedures, and infrastructure inventory records for audits and continuity.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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