Training Manager | General Virtual Assistant | Call Center

Overview

Looking for full-time work (8 hours/day)

at $7.60/hour ($1,337.60/month)

Bachelors degree

Last Active

April 23rd, 2024 (5 days ago)

Member Since

May 22nd, 2020

Profile Description

Experienced BPO Professional with 9 years of expertise in Customer Service, Training, Performance Management, Back Office Support, Artificial Intelligence, and Content Moderation. Committed to personal growth, highly motivated, and adaptable to various responsibilities. Possesses cultural sensitivity and the ability to work independently or within a team.

Elevating businesses with a versatile skill set, I specialize in:
- Auditing Training
- Project Implementation
- Coaching
- Training Management

Manager, Learning Experience (Training Manager) - TASKUS:
- Successfully managed training activities for six campaigns, achieving goals and enhancing engagement.
- Conducted in-depth training needs analysis and modified course materials to meet specific requirements.
- Collaborated with Operations managers to address instructional challenges and enhance learning.
- Launched new campaigns in the Philippines and Malaysia sites.

Lead, Learning Experience (Product Trainer) - TASKUS:
- Facilitated new-hire onboarding and upskilling training, working closely with clients.
- Orchestrated training logistics, ensuring a seamless learning experience.
- Conducted training needs analysis and took action based on test results.
- Led training efforts at the La Union site, providing real-time support to operations.

Fluent in English, Tagalog, and Ilocano.

 As a General Virtual Assistant, I also bring to the table:
- Time Management: Masterfully juggle tasks, deadlines, and time zones.
- Organization: Maintain meticulous digital and analog order.
- Communication: Elegantly liaise with clients and collaborators.
- Calendar Management: Choreograph schedules with finesse.
- Data Management: Transform data into insightful narratives.
- Email Handling: Command email correspondence with finesse.
- Tech Savviness: Navigating tools and tech effortlessly.
- Problem-Solving: Innovate solutions, like a virtuoso troubleshooter.

Ready to elevate your projects and business? Let's connect!