Multidisciplinary Professional

I have two years of experience teaching English in High School and Humanities in a University. I engage students with clear, creative, and rigorous lessons. In high school, I designed lively literature and writing courses that encouraged critical thinking. At the university level, I led discussions on cultural theory and philosophy, helping students express complex ideas clearly. My teaching makes challenging topics easy to understand for all learners.

Although I haven’t worked in data analytics professionally, I’ve gained key skills through my Google Data Analytics Certification. This training taught me spreadsheet management, basic SQL, Tableau for visuals, and how to solve problems with data.

I have strong data entry and management skills from my work and studies. As a teacher, I kept student records, entered grades, and tracked attendance using spreadsheets and online tools. In customer service, I logged client details, updated databases, and handled inquiries carefully. During my Master’s in Culture and Arts Studies, I managed research data—organizing sources, coding information, and presenting findings clearly.

As a customer service rep at EE (UK’s top mobile network), I helped customers with billing, tech issues, and account updates. I solved problems quickly, guided users on mobile/broadband services, and processed upgrades while keeping records accurate. I followed GDPR rules, promoted EE’s products, and worked with tech teams to fix complex issues. My role strengthened my skills in communication, troubleshooting, CRM tools (like Salesforce), multitasking, and conflict resolution—all in a fast-paced setting.

My passion for design led me to master Canva, where I create eye-catching social media graphics and presentations. I have a strong eye for visuals and love working with typography—mixing fonts, adjusting spacing, and using text styles to make designs pop. My skills include visual storytelling (combining colors, images, and fonts for clear messaging) and a deep understanding of typography (choosing the right fonts to set the right tone). I stay updated on design trends and believe great visuals start with well-styled text—because how words look makes them memorable.

As a teacher, I developed engaging lessons that encouraged critical thinking and catered to different learning styles. I designed curricula, used multimedia tools, and adapted my teaching to keep students involved. I also assessed progress and gave feedback to help them improve. My research skills helped me simplify complex topics for better understanding. As a postgraduate student (MA in Culture and Arts Studies), I conducted in-depth research, analyzing cultural texts and trends. I wrote well-supported academic papers, connected ideas across disciplines, and used digital tools like JSTOR and Zotero for efficient research.