Customer Service 

As a Technical Support Agent at Sungrow, I consistently ranked as a top performer for a month. I received a lot of positive feedback from customers for my exceptional customer service and technical expertise. During my tenure, I was able to achieve the target CSAT score and also lower our MC rate, which helped improve overall customer satisfaction. Moreover, I always made it a point to help my junior colleagues even though I was not officially the floor support on the team. I shared my knowledge and expertise with them and provided guidance whenever necessary. This teamwork mindset helped me and my colleagues achieve our targets and goals efficiently. Overall, my experience at Sungrow has honed my technical and customer service skills, and I am confident in my ability to deliver exceptional results in any future endeavors.

As a customer support representative, one of my key responsibilities is data entry. This involves accurately and efficiently inputting important customer information into our system to ensure smooth and effective communication with our clients. I understand the importance of attention to detail in data entry, as even a small mistake can cause significant issues downstream. That's why I always take the time to double-check my work and make sure that the information I enter is correct. By doing so, I contribute to the overall success of our customer support team and help maintain our high standards of service.

As a customer support representative, I handle a variety of customer inquiries via phone and email channels. My job involves creating and sending emails to customers for various purposes such as warranty claims, technical support, and general information requests. I aim to ensure that all customer issues are resolved in a timely and satisfactory manner. To achieve this, I rely on my excellent communication skills, strong understanding of company policies and products, and a customer-focused mindset. It's my responsibility to ensure that every customer's experience with our company is a positive one.

As a customer support personal assistant, I am responsible for providing administrative and organizational support to the customer support team. This includes tasks such as scheduling meetings, managing calendars, answering and directing phone calls and emails, and maintaining records and databases. Additionally, I may assist with customer inquiries and complaints, helping to ensure that customers receive timely and satisfactory resolution to their issues. My role is crucial in ensuring that the customer support team is running smoothly and efficiently, which ultimately leads to increased customer satisfaction and retention.