IT Support 5 years experience| Technical Support | Graphic Designer | SMM

I have over 5 years of experience in IT Support (L2), providing technical assistance across various industries, including technical support, SaaS helpdesk, and service desk support for banking and financial services. I specialize in troubleshooting complex issues, managing tickets efficiently, and delivering clear, user-friendly solutions. Throughout my experience, I have consistently met service-level agreement such as CSAT and resolution time, while maintaining high-quality customer interactions. I am experienced in handling escalations, performing root cause analysis, and supporting both end-users and internal teams. I also take initiative in knowledge sharing and team collaboration, helping improve processes and support efficiency. My background has strengthened both my technical expertise and communication skills, enabling me to adapt quickly to new systems and provide reliable, customer-focused IT support.

As a customer support representative, I handle a variety of customer inquiries via phone and email channels. My job involves creating and sending emails to customers for various purposes such as warranty claims, technical support, and general information requests. I aim to ensure that all customer issues are resolved in a timely and satisfactory manner. To achieve this, I rely on my excellent communication skills, strong understanding of company policies and products, and a customer-focused mindset. It's my responsibility to ensure that every customer's experience with our company is a positive one.

A passionate ​graphic designer eager to showcase my ​creativity and skills. With formal experience ​under my belt and a satisfied client, I'm ​excited to share my work and take on new ​challenges. I have hands-on experience with tools like ​Canva, Photoshop, Illustrator, and more. My ​designs are clean, eye-catching, and make ​a statement. Let's chat and explore how we can bring ​your ideas to life!

As a customer support representative, one of my key responsibilities is data entry. This involves accurately and efficiently inputting important customer information into our system to ensure smooth and effective communication with our clients. I understand the importance of attention to detail in data entry, as even a small mistake can cause significant issues downstream. That's why I always take the time to double-check my work and make sure that the information I enter is correct. By doing so, I contribute to the overall success of our customer support team and help maintain our high standards of service.