Jay
IT Helpdesk / Remote Desktop Manager / Queue Manager / VA
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $15.15/hour ($3,000.02/month)
Associates degree
Last Active
October 22nd, 2024 (53 days ago)
Member Since
January 14th, 2013
Profile Description
• Troubleshoots via the phone/chat/email hardware, software, and network operating problems and involves technical resources to ensure resolution
• Admin support for Remote Desktop Agents in Xerox Webster, New York responsible for managing Inbox and calendar. Setting appointments for escalations and follow-up.
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Responsible for the timely reporting, escalation and resolution of day-to-day operational problems.
• Coordinates Call Center Operations service delivery activities with assigned internal clients.
• Provides analyses and recommendations on service delivery improvements, performance metrics and enhancements to productivity.
• Develops and recommends quantitative measures and performance metrics.
• Manages ad hoc technical projects requested by assigned internal client.
• All other duties as assigned
Top Skills
Customer Support » IT
Experience: 10+ years
Office and Administration
Experience: 10+ years
Other Skills
Marketing » Content Creation » Video Content Creation
Experience: 5 - 10 years
Systems Administration
Experience: 5 - 10 years
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Iloilo City, Iloilo
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 34
- Influence: 14
- Steadiness: 26
- Compliance: 26
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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