Customer Service Representative, Call Center Agent

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors Degree of HRM

Last Active

April 22nd, 2024 (14 days ago)

Member Since

May 13th, 2020

Profile Description

I've been in the Customer Service Industry for 4 years, since 2018. Below are the job responsibilities that I can help you with:
•Responding to customer queries in a timely and accurate way, via phone, email or chat
•Identifying customer needs and helping customers use specific features
•Analyzing and reporting product malfunctions
•Respond to customer queries in a timely and accurate way, via phone, email or chat
•Identify customer needs and help customers use specific features
•Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
•Update our internal databases with information about technical issues and useful discussions with customers
•Monitor customer complaints on social media and reach out to provide assistance
•Share feature requests and effective workarounds with teaUpgrade to see actual infombers
Inform customers about new features and functionalities
•Follow up with customers to ensure their technical issues are resolved
•Gather customer feedback and share with our Product, Sales and Marketing teams
•Assist in training junior Customer Support Representatives