Exceeding Expectations with Organizational Excellence

Managed accounts payable processes by reviewing and processing supplier invoices, maintaining accurate financial records, and preparing documents for upload to Xero. Assisted with payment tracking, bank reconciliations, and financial reporting while ensuring accuracy and timely processing. Worked closely with the operations team to streamline invoice management and maintain organized financial records.

Provided customer support for clients across email, chat, and phone, ensuring timely resolution of inquiries while maintaining a high standard of service. Responsibilities included responding to customer concerns, troubleshooting issues, processing requests, managing customer accounts, coordinating with internal teams, and maintaining accurate records. I consistently focused on delivering positive customer experiences through clear communication, problem-solving, and a proactive approach to resolving issues while building strong customer relationships.

Provided email support by responding to customer inquiries, resolving account and product-related issues, and ensuring timely, professional communication. Responsibilities included managing high volumes of emails, troubleshooting customer concerns, processing requests, escalating complex cases when necessary, maintaining accurate records, and collaborating with internal teams to ensure prompt resolutions. Consistently delivered customer service by maintaining clear communication, attention to detail, and a customer-focused approach while meeting quality and response time targets.

Delivered comprehensive virtual assistance to support daily business operations. Managed calendars, emails, reports, data entry, document organization, customer communications, and process documentation. Assisted business owners with administrative tasks, allowing them to focus on strategic priorities while ensuring operations remained organized and efficient.

Creating clear and structured Standard Operating Procedures (SOPs), documenting workflows to ensure consistency and efficiency, improving processes by identifying gaps and best practices, updating and maintaining SOPs as processes evolve, supporting team training and onboarding through well-documented procedures