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Customer Service Representative

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EXPECTED SALARY
Php 40,000.00/month
( $754 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.36 USD/hr )
EXPERIENCE OVERVIEW
5 years in Customer Support Representative
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Sta. Cruz, Davao Del Sur
Tests Taken:
IQ
Score:  110

DISC
Dominance:32
Influence:10
Steadiness:23
Compliance:35

English
 B2(Upper Intermediate)
Last Active:
January 9th, 2023 (24 days ago)
Member Since:
May 11th, 2020
SKILL SUMMARY

•Persuasive Speaking Skills
•Empathy
•Adaptability
•Ability to Use Positive Language
•Clear Communication Skills
•Self-Control
•Taking Responsibility
•Patience
•Effective Listening
•Attentiveness
•Time Management
•Willingness to Improve
•Knowledge

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Excel
  • Human Resource Management
  • Quality Assurance
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Appointment Setter
  • Data Entry
  • Excel
  • Human Resource Management
  • Quality Assurance

Customer Service & Admin Support
EXPERIENCE

I worked as a Call Center Agent for 4 years as a Customer Service Representative in my home town, Davao City, Philippines. With my first account, I worked as an appointment setter where I was given a chance to help clients that wanting to have their appliances installed by reaching out technicians for them. Working for the account for 2 years was a great experience. 

When my contract ends, I was given a chance to work with VXI Global Philippines as a retention specialist of AT&T (telecommunication account) assigned in Customer Loyalty Group department where we handled customer complaints with there monthly bill dispute, device trouble shooting and fulfill needs of existing customers that are at risk of cancelling their service. 

When pandemic hits, I was given a chance to work as a Virtual Assistant as an order placer (flower company) wherein my main task is to call florist (US base company) and place an order with them for our clients for specific flower arrangement.

I had been working as a Virtual Assistant for more than a year now and with my knowledge and skills, I was able to handle a team or  group of people as a team leader.

SKILL RATING
  • Customer Support
  • Email Support

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