Julie

Virtual Assistant. Customer Service Specialist.

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

May 6th, 2024 (9 days ago)

Member Since

May 3rd, 2020

Profile Description

I am a Customer Service Specialist for 5 years with proven experience in customer care. My duties were to answer calls, emails, and live chats (via Zendesk) regarding online orders. I have also worked with several campaigns for outbound and inbound cold calling provided leads to secure free offers and setting valid appointments for closers to convert the prospects in the real estate industry. My expertise includes my skills in help desk tools (Zendesk, Freshdesk, Helpscout, CRM, Salesforce, and Shopify), order processing, product description, refunds/replacements, shipping procedures, and setting appointments in Calendly. I compose pre-defined ticket responses for customer inquiries and follow up on potential leads. I believe that innovative and creative thinking are the best skills to provide new solutions.

Top Skills

Customer Support » Sales Support

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Data Entry

Office and Administration » Email Management

Design » Adobe » Photoshop

Office and Administration » Microsoft Excel

Basic Information

Age
30
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  118
DISC
Dominance: 49%
Influence: 7%
Steadiness: 15%
Compliance: 28%
English
C2(Advanced/Mastery)
Uploaded ID
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