Problem identification through probing and clarifications
Precise and accurate issue resolution
Empathy
Positive Tone/Language
Clear Communication Skills
Phone, Chat &
Time Management
Typing speed of 68 wpm
Overcoming Objections
Sales (Upselling and Cross selling)
Proficiency in Microsoft Office Suite (Word,
Excel, PowerPoint), Citrix, Salesforce, Zendesk, Zoom, and Slack
Skilled in handling a variety of customers, by
demonstrating compassion and maintaining professionalism and empathy in
high-pressure situations
Proficient in project planning, scheduling,
and coordination
Ability to adjust and thrive in different
working environment, situations or roles
Time management for thorough research, meeting
deadlines, and effective task prioritization
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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