Joshua
IT Service Desk Support Specialist
Overview
Looking for gig work
at $12.00/hour
Associates degree
Last Active
May 17th, 2024 (3 days ago)
Member Since
May 2nd, 2020
Profile Description
Hi,
I am an IT Service Desk Specialist who has 10 years of experience in Customer Service, Technical support, and IT Service Desk. I am a diligent and conscientious worker and I always aim for excellent customer service.
Some of my skills are:
-Proficient in Microsoft Office applications.
-Extensive knowledge in computer networking.
-Extensive knowledge in telecommunications/internet services.
-Knowledgeable in Active Directory, Managed Exchange, VPN, MS365, Jira, Azure, Connectwise, Kaseya, Ninja, Immybot, Remote desktop, Hardware/Software/Network troubleshooting.
-Server management and backups(Veeam)
-Virtualization(Hyper-V)
-A decade of experience in Customer Service/Technical Support/Helpdesk.
-Excellent written and verbal communication skills, can speak English fluently.
-Self-sufficient and a fast learner.
-Experience leading a team and being a subject matter expert
-Experience in teaching
Top Skills
Customer Support
Customer Support » Technical Support
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Other Skills
Software » Azure
Experience: 1 - 2 years
Software » Azure » Security - Azure Active Directory
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Office and Administration » Data Entry
Software » Server
Experience: 1 - 2 years
Office and Administration » Email Management
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 21
- Influence: 5
- Steadiness: 37
- Compliance: 37
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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Strings of Victory: JayJay’s Unforgettable Encore
From sacrificing meals for education to discovering a passion for videography, JayJay's narrative unfolds from a railway engineer to a thriving Online Filipino Specialist.
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