Support Operations & Escalation Specialist | Zendesk

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Overview

Looking for full-time work (8 hours/day)

at $11.88/hour ($2,304.00/month)

Associates degree

Last Active

May 30th, 2026 (5 days ago)

Member Since

November 30th, 2012

Profile Description

Hi, I’m Sunshine — a Support Operations & Escalation Specialist with 5+ years of experience supporting subscription-based and eCommerce businesses.
I specialize in customer support operations, escalation handling, and Zendesk queue management, ensuring smooth workflows, fast response times, and high-quality customer experiences. I’ve worked in structured, SOP-driven environments where accuracy, efficiency, and attention to detail are critical — including reviewing sensitive customer data such as contact lens prescriptions.
Beyond operations, I also bring a creative and marketing background. I have experience in content writing, social media management, influencer collaborations, and brand communication, allowing me to support both backend operations and customer-facing initiatives.
Here’s what I can help you with:• Customer Support (Email & Chat)• Zendesk Management & Queue Monitoring• Escalation Handling & Quality Assurance• Subscription & CRM Management• eCommerce Customer Experience Support• Content Writing (Blogs, Captions, Copy)• Social Media & Community Management
I’m reliable, detail-oriented, and experienced in balancing operational efficiency with empathetic customer support. Whether you need someone to manage your support system or enhance your customer experience, I’m here to help.
Let’s work together.