I am a goal-oriented professional with experience in customer service, project management, subject matter expertise, team management, and virtual assistance. With over two years of experience as a Customer Service Representative, I have developed my communication and problem-solving skills while continuously providing outstanding service and cultivating positive customer connections.
My leadership adventure began with a year as a Project Point of Contact (POC) and Subject Matter Expert, where I displayed a thorough awareness of project complexities and served as a vital mediator across teams. My ability to deconstruct complicated challenges and offer creative answers made me a valuable resource.
During my one-year tenure as a Team Leader, I effectively led and mentored a dynamic group, building a collaborative and productive culture. My management abilities, along with my subject matter experience, aided team cohesion and performance.
As I transitioned to the role of General Virtual Assistant, I rapidly adapted to a variety of activities ranging from data verification and administrative duties to graphic design. Because of my diverse skill set, I was able to flourish in this dynamic capacity, contributing to efficient operations.
My career path demonstrates my versatility, leadership skills, and dedication to greatness. I am excited to use my unique skill set and experiences to create success and add value in my future pursuits.
I welcome all work-related enquiries and discussions and invite you to contact me at
Experience: 2 - 5 years
Manage customers account, process refund or replacement, customer relation management, swift response on customers complaint through phone or live chat, and Resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Experience: 1 - 2 years
Develop a culture of free communication to inspire team members, monitor Team performance and report on metric, discover training needs and provide coaching, and monitor Service levels and provide real-time intervention.
Experience: 6 months - 1 year
In my previous role as a Visual and Video Editor, I played a pivotal role in shaping the visual identity and storytelling elements for various projects. Leveraging my creative skills and technical expertise, I contributed to the production of compelling visual content, including videos, graphics, and other multimedia assets.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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