Customer Support Specialist / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

April 22nd, 2024 (4 days ago)

Member Since

April 27th, 2020

Profile Description

With over 11 years of experience in customer service, I have successfully managed
and exceeded performance metrics for multiple international accounts. My expertise
includes problem-solving, conflict resolution, and effective communication. I am
dedicated to providing exceptional service while helping the company achieve its
goals

Throughout my career, I have consistently demonstrated a commitment to providing outstanding customer service. I am skilled in addressing a wide range of customer needs, from answering inquiries and resolving issues to offering solutions that improve the customer experience. I am also adept at identifying trends and patterns in customer inquiries, which enables me to develop and implement targeted solutions that help to reduce customer issues and enhance customer satisfaction.

I've handled different International (Customer Service and Technical) accounts from Financial, Telco, Social Media outreach, E-commerce, Healthcare, Lead Generation, EdTech, and Sales with experience in these platforms:

Shopify | Gorgias | Zendesk | Freshdesk |Hubspot | ASANA | Active Campaign |Slack | Microsoft Office | Google Suite |MS Suite | Canva | Zoom | Social Media Platforms | EMR's | Shipping Easy |Shipstation | PandaDoc | Jobber