Dedicated and adaptable professional with nearly 5 years of combined experience in customer service, administrative support, and online tutoring. Skilled in handling client concerns, managing office operations, and delivering engaging virtual lessons.
Customer Support (2 years): Proven ability to manage customer inquiries, resolve issues efficiently, and maintain a high level of satisfaction. Experienced in billing, sales, and CRM tools.
Office Administration (2 years): Strong background in organizing schedules, preparing reports, handling correspondence, and supporting day-to-day office operations with accuracy and attention to detail.
Online English Tutoring (1 year): Successfully conducted one-on-one and group lessons, enhancing students’ language proficiency through interactive teaching methods. Demonstrated patience, adaptability, and effective communication skills in a remote learning environment.
Core strengths include communication, problem-solving, multitasking, and adaptability. Adept at working both independently and collaboratively in fast-paced environments, with a commitment to delivering excellent service and results.
Experience: 2 - 5 years
Customer service representative with experience in telco billing, sales, and technical support. Skilled in handling customer inquiries about accounts and payments, promoting telecom products and plans to drive sales, and assisting with troubleshooting internet, mobile, and service-related issues. Focused on providing clear communication, quick resolutions, and excellent customer satisfaction.
Experience: 1 - 2 years
Detail-oriented Administrative Officer with strong organizational and multitasking skills. Experienced in managing office operations, maintaining accurate records, and providing efficient support to ensure smooth day-to-day business functions
Experience: 1 - 2 years
Provided technical support by troubleshooting software and network issues through inbound calls. Assisted customers with step-by-step solutions, documented cases, and ensured timely resolution to improve customer satisfaction. Experienced in using ticketing systems, remote access tools, and delivering clear, user-friendly instructions to both technical and non-technical users.
Experience: 2 - 5 years
Knowledgeable about creating, formatting, and revising professional documents; proficient in Microsoft Word. Competent in integrating graphics and other components to create professional reports and presentations, as well as employing templates, styles, tables, and tracking changes for collaboration.
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